Business Systems Analyst, Client Data & Operations
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Job Description
Business Systems Analyst improving client data quality and Operations tooling at Salmon, a Southeast Asian fintech. Building Creatio workflows and using SQL to automate verification processes.
Responsibilities:
- Own client data verification and update processes end-to-end, from diagnosing current gaps to designing and implementing solutions
- Build and evolve an internal Creatio module from the ground up for daily use by the Operations team
- Analyze, design, and optimize business processes for manual client data verification and updates
- Develop the internal Creatio module, including user scenarios, workflow logic, and ongoing improvements
- Identify bottlenecks, redundant manual work, and automation opportunities
- Gather business requirements and translate them into functional and system requirements
- Support implementation with the engineering team
- Define and track operational metrics including processing speed, queue status, verification status, and process efficiency
- Use SQL to analyze data and find root causes
- Collaborate with Operations, Compliance, Customer Service, Antifraud, and Engineering to align requirements and build end-to-end processes
Requirements:
- 3+ years of experience as a Business Analyst, System Analyst, Business Systems Analyst, or similar role
- Strong experience analyzing, designing, and optimizing business processes, including AS-IS/TO-BE mapping, with BPMN or similar visualization tools
- Experience working with internal IT systems
- Ability to translate business needs into functional and system requirements
- Experience supporting implementation with engineering
- Working-level SQL; able to independently investigate data, test hypotheses, and find root causes of issues
- Data-driven approach; able to define and analyze operational metrics, assess process efficiency, and propose improvements independently
- Working English for business communication
- Ability to discuss processes, align requirements, and work with international teams
Benefits:
- Stock option plan — four-year vesting with a 25% cliff after the first year
- Fully remote work with core collaboration hours from 12:00 to 6:00 PM Manila time (UTC+8)
- Company-provided tools and equipment
- Medical insurance support for you and your family through co-funding or reimbursement, depending on your location and subject to policy limits
- Access to an internal mental health support specialist
- 22 vacation days
- Philippine public holidays
- 15 sick days
- Opportunities to learn and share expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications
- Company-sponsored trips to Manila to meet and work with your team in person
- High-performing teams can earn a dedicated beach house week in Southeast Asia
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