Business Systems Analyst
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Job Description
Business Systems Analyst driving member experience initiatives for Zing Health, a tech-enabled Medicare Advantage insurer. Translating operational needs into IT solutions across Salesforce, Data, Reporting, and vendors.
Responsibilities:
- Lead end-to-end execution of member experience initiatives from scoping and requirements definition through implementation, validation, and post-launch monitoring
- Own deliverables and drive initiative outcomes
- Draft business requirements, user stories, and process documentation with business stakeholders
- Translate operational needs into specifications for IT teams and vendors
- Validate delivered solutions against intended business outcomes
- Manage intake, submission, and tracking of IT and vendor tickets and enhancement requests
- Monitor progress, escalate blockers, follow up on open items, and communicate status, risks, and timelines
- Build and maintain project plans, timelines, and status reporting
- Run working sessions that drive decisions and action
- Coordinate change management, communications, and training to drive adoption
- Partner with Member Services, Quality, Compliance, and other functional areas
- Analyze project outcomes, member feedback, and operational data to assess impact and inform leadership recommendations
- Report to the Vice President of Strategic Initiatives
Requirements:
- Bachelor's degree or equivalent experience
- 3+ years of experience in project management, business analysis, process improvement, or healthcare operations
- Experience ideally within Medicare Advantage, managed care, or another regulated customer/member service environment
- Experience writing business requirements, functional specifications, or process documentation
- Experience working directly with IT teams such as Data, Salesforce, and Reporting
- Hands-on experience managing ticketing and intake processes such as Jira, ServiceNow, Salesforce cases, or similar
- Strong organizational discipline and follow-through across multiple concurrent projects
- Excellent interpersonal and communication skills
- Ability to build productive relationships across business, IT, and vendor teams
- Preferred: Experience with Salesforce or CRM-based platforms
- Preferred: Familiarity with CAHPS, HOS, Star Ratings, or other member experience and quality measurement programs
- Preferred: Experience with business process mapping, workflow design, or operational redesign
- Comfort using Excel, dashboards, or business intelligence tools
Benefits:
- A competitive salary based on the market
- Medical, Dental, and Vision
- Employer-Paid Life Insurance
- Paid Maternal Leave
- Paid Paternal Leave
- 401(K) match up to 4%
- Paid-Time-Off
- Employee Assistance Programs
- Supplemental benefits including Spouse Insurance, Pet Insurance, Critical Illness coverage, and ID Protection
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