Business Transformation Analyst – Contractor
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Job Description
Business Transformation Analyst improving Iptor’s operations through process analysis, Power BI, AI, and automation. Delivering measurable transformation initiatives across knowledge, data, customer support, and ITSM.
Responsibilities:
- Lead discovery workshops and stakeholder interviews to understand business needs, pain points, controls, and root causes
- Map current-state and future-state processes using BPMN, SIPOC, value-stream mapping, or equivalent approaches
- Identify opportunities for simplification, standardisation, automation, and improved controls
- Build prioritised improvement backlogs and define process owners, KPIs, decision rights, and benefit baselines
- Analyse operational data to identify trends, bottlenecks, service issues, and improvement opportunities
- Build and maintain Power BI dashboards using Power Query, data modelling, and DAX
- Translate business questions into practical data, KPI, reporting, and analytics requirements
- Identify and assess AI and GenAI use cases based on value, feasibility, data readiness, risk, and adoption
- Support AI initiatives from requirements and pilot design through implementation, governance, and adoption
- Design or support workflow automation using Power Automate, Power Apps, UiPath, Bizagi, or comparable tools
- Support knowledge architecture, content lifecycle, ownership, prioritisation, and self-service initiatives
- Analyse Jira Service Management and other ITSM workflows, service catalogues, SLAs, knowledge, and reporting requirements
- Translate business and service needs into clear requirements, user stories, acceptance criteria, and implementation priorities
- Build trusted relationships across business and technology teams and facilitate effective decision-making
- Prepare concise executive materials, recommendations, business-case inputs, and progress updates
- Maintain clear backlogs, requirements, actions, risks, decisions, and ownership for assigned initiatives
- Support pilots, testing, training, adoption, and benefits tracking
- Work with project managers and delivery partners to move approved initiatives into executable delivery plans
- Track outcomes and recommend corrective actions when adoption or benefits are below expectations
- Apply BTO governance standards and ensure evidence, assumptions, risks, and trade-offs are clearly documented
Requirements:
- Bachelor’s degree in Business, Engineering, Information Systems, Computer Science, or a related field
- 4–7 years of experience in business transformation, process excellence, business analysis, operations, or a related discipline
- Proven experience delivering implemented cross-functional process improvements
- Hands-on Power BI experience, including Power Query, data modelling, DAX, dashboards, and KPI design
- Working knowledge of SQL is an advantage
- Practical experience with low-code, workflow automation, or RPA tools such as Power Platform, UiPath, Bizagi, or equivalent
- Experience participating in implemented AI or GenAI use cases
- Familiarity with Jira Service Management or other ITSM platforms
- Strong process-thinking, analytical, and structured problem-solving skills
- Excellent workshop facilitation, requirements elicitation, and stakeholder management skills
- Ability to communicate effectively with operational teams, technical specialists, and senior stakeholders
- Strong documentation, prioritisation, and attention to evidence and detail
- Comfortable working independently and taking ownership in a fast-paced, matrix environment
- Curious, collaborative, proactive, and willing to constructively challenge existing ways of working
- English language proficiency (required)
- Willingness to travel occasionally for workshops, discovery, or implementation support
Benefits:
- Remote work
- Contractor engagement under a B2B model
- Inclusive workplace where diverse perspectives and individual contributions are valued
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