Call Center Agent – Sales
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Job Description
Vodafone call center agent providing inbound technical support for TV, phone, and internet issues. Advising customers on products and optimizing contracts from a German home office.
Responsibilities:
- Provide inbound first-level support to existing customers
- Provide technical assistance for TV, phone, and internet issues
- Offer needs-based product advice and optimize customer contracts
- Identify sales opportunities during every call
- Complete three weeks of paid training during a fixed early-morning shift
- After training, work a two-shift schedule Monday through Sunday between 7:00 a.m. and 11:00 p.m.
- Work every other weekend, with time off in lieu during the week
Requirements:
- At least one year of call center experience, ideally in technical service within the telecommunications industry
- At least one year of sales experience, with a consistent track record of achieving sales targets
- Willingness and ability to reliably cover the specified working hours
- No additional employment or side business
- Very good German language skills (C1 level)
- Resident of Germany
- Experienced support and sales professionals only; career changers are not eligible
Benefits:
- Unlimited commission potential
- Quality bonus (up to €28 per hour possible)
- Permanent employment contract
- 100% work from home – no commute to a company location
- Premium technology package
- Health management program and gym membership discounts
- Training and career development opportunities
- Three weeks of paid training
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