Call Center Agent – Sales
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Job Description
Vodafone customer service agent providing inbound technical support and sales from home. Handling TV, telephone, and internet issues for regiocom’s German customer-service operation.
Responsibilities:
- Inbound first-level support for existing customers
- Technical customer support for TV, telephone, and internet issues
- Needs-based product advice and contract optimization
- Sales engagement on every call
- Work as part of the Vodafone team at Zeitwert
- Participate in three weeks of paid onboarding on a permanent early-shift schedule
- Afterwards, work in a two-shift system from Monday to Sunday between 7:00 a.m. and 11:00 p.m.
- Work every other weekend, with time off in lieu during the week
Requirements:
- At least one year of call center experience, ideally in technical service within the telecommunications industry
- At least one year of sales experience
- Consistently achieve sales targets
- Willingness to reliably cover the specified working hours
- No secondary employment
- Very good German skills at C1 level
- Must reside in Germany
- Professional experience required; although career changers are mentioned inconsistently in the posting, the requirements call for experienced support and sales professionals
Benefits:
- Permanent employment contract
- 100% work from home – no commuting to a company location
- Premium equipment package
- Health management program
- Fitness studio discount
- Training and career development opportunities
- Unlimited commission potential
- Quality bonus (up to €28 per hour possible)
- Three weeks of paid onboarding
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