Call Center Agent – Sales

Posted 7hrs ago

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Job Description

Vodafone Call Center Agent providing German technical support for TV, telephone, and internet issues from home. Advising customers and optimizing contracts through sales-focused inbound calls.

Responsibilities:

  • Provide inbound first-level support to existing customers
  • Provide technical customer support for TV, telephone, and internet issues
  • Offer needs-based product advice and optimize contracts
  • Identify sales opportunities in every call
  • Complete a three-week paid training program on a fixed early-shift schedule
  • Work a two-shift schedule Monday through Sunday between 7:00 a.m. and 11:00 p.m.
  • Work every other weekend, with time off in lieu during the week

Requirements:

  • At least one year of call center experience, ideally in technical service within the telecommunications industry
  • At least one year of sales experience, with a consistent track record of meeting sales targets
  • Willingness to reliably work the stated hours
  • No secondary employment
  • Very good German language skills (C1 level)
  • Residence in Germany
  • Career changers are not eligible; experienced support and sales professionals are sought

Benefits:

  • Unlimited commission
  • Quality bonus (up to €28 per hour possible)
  • Permanent employment contract
  • 100% work from home – no commuting to a company location
  • Premium equipment package
  • Health management program and gym membership discount
  • Professional development and career opportunities
  • Three weeks of paid training