Call Center Agent – Sales
Posted 7hrs ago
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Job Description
Vodafone Call Center Agent providing German technical support for TV, telephone, and internet issues from home. Advising customers and optimizing contracts through sales-focused inbound calls.
Responsibilities:
- Provide inbound first-level support to existing customers
- Provide technical customer support for TV, telephone, and internet issues
- Offer needs-based product advice and optimize contracts
- Identify sales opportunities in every call
- Complete a three-week paid training program on a fixed early-shift schedule
- Work a two-shift schedule Monday through Sunday between 7:00 a.m. and 11:00 p.m.
- Work every other weekend, with time off in lieu during the week
Requirements:
- At least one year of call center experience, ideally in technical service within the telecommunications industry
- At least one year of sales experience, with a consistent track record of meeting sales targets
- Willingness to reliably work the stated hours
- No secondary employment
- Very good German language skills (C1 level)
- Residence in Germany
- Career changers are not eligible; experienced support and sales professionals are sought
Benefits:
- Unlimited commission
- Quality bonus (up to €28 per hour possible)
- Permanent employment contract
- 100% work from home – no commuting to a company location
- Premium equipment package
- Health management program and gym membership discount
- Professional development and career opportunities
- Three weeks of paid training









