Call Center Agent – Sales
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Job Description
Vodafone Kundenberater für technischen First-Level-Support und Vertrieb im deutschen Homeoffice. Betreuung von TV-, Telefon- und Internetkunden sowie Vertragsoptimierung.
Responsibilities:
- Inbound first-level support for existing customers
- Technical customer support for TV, telephone, and internet issues
- Needs-based product advice and contract optimization
- Sales engagement in every call
- Customer service and sales for Vodafone in a virtual service center
Requirements:
- At least 1 year of call center experience
- Ideally, experience in technical service within the telecommunications industry
- At least 1 year of sales experience
- Consistently achieve sales targets
- Reliable availability during the specified working hours
- No secondary employment
- Very good German language skills (C1 level)
- Residence in Germany
- Willingness to work a two-shift schedule Monday through Sunday between 7:00 a.m. and 11:00 p.m.
- Willingness to work every second weekend
Benefits:
- Permanent employment contract
- 100% work from home – no commuting to a company location!
- Premium technology package
- Health management program and fitness studio discount
- Training and career development opportunities
- 3 weeks of paid training on a permanent early-shift schedule
- Unlimited commission potential
- Quality bonus (up to €28/hour possible)
- Time off during the week in lieu of every second weekend worked
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