Call Center Agent
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Job Description
Call Center Agent supporting German energy customers with contracts, tariffs, bills, and meter readings. Fully remote role for Zeitwert, part of the regiocom customer-service group.
Responsibilities:
- Provide telephone and written support to customers in the energy sector
- Answer questions about contracts, tariffs, bills, advance payments, and meter readings
- Handle customer inquiries as part of the customer service team
- Maintain and update customer data
Requirements:
- Experience in a call center, customer service, or customer care role
- Experience working on an energy-sector project is preferred
- Enjoy interacting with customers and providing advice by phone
- Very good German language skills, both written and spoken (at least C1 level)
- Confident using PC applications
- Professional experience preferred; career changers are also welcome
Benefits:
- 100% remote work, permanently from home
- Working hours: Monday to Friday, 9:00 a.m. to 6:00 p.m.
- No late shifts or night shifts
- Fast onboarding and project start at short notice
- Fair compensation
- Fully paid initial training, with close support throughout training and onboarding
- Initially limited to six months, with very good opportunities for long-term employment within the regiocom Group, subject to positive project development and strong performance
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