Call Center Counselor – Premium Surgery
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Job Description
Remote surgery counselor guiding patients through premium ophthalmology procedures for American Vision Partners. Scheduling surgeries, explaining preparations, collecting payments, and coordinating patient follow-up.
Responsibilities:
- Maintain basic knowledge of surgeries performed at American Vision Partners facilities
- Counsel patients about surgery by providing clear, concise details about what to expect
- Educate patients on pre/post-operative instructions and surgical consents
- Review surgery paperwork and ensure necessary signed documents are received
- Schedule necessary appointments according to specialty
- Monitor surgery schedules for cancellations/no-shows and contact patients to reschedule
- Document and collect patient out-of-pocket amounts owed before surgery
- Help maintain referring provider relationships
- Help create an exceptional patient experience
- Monitor voicemail and tasking inboxes and respond to inquiries promptly
- Answer incoming patient calls concerning surgery
- Maintain patient confidentiality
- Participate in ongoing training and continuing education
- Encourage a team-oriented environment
- Perform additional duties as assigned
Requirements:
- High School Diploma or GED required
- At least one-year of experience in a medical practice; refractive, surgical, aesthetic or ophthalmology specialties preferred
- Experience in ophthalmology preferred
- Must be comfortable discussing financial options and presenting payment plans
- Excellent verbal and written communication skills
- Ability to make decisions within established protocols and with minimal supervision
- Detail oriented, reliable and able to multi-task in a fast paced, high-volume work environment
- Demonstrated ability to meet deadlines
Benefits:
- Medical insurance
- Dental insurance
- Significant eye care discounts
- Child care assistance
- Pet insurance
- Continuing education funds
- 401(k)
- Paid holidays
- PTO
- Sick Time
- Opportunity for growth
- Much more
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