Call Center Representative
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Job Description
Call Center Representative handling calls, reports, research, and sensitive information for TechOp Solutions’ government operations. Remote role restricted to candidates residing in Tucson, Arizona, or nearby cities.
Responsibilities:
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Accurately record all details in accordance with procedures
- Conduct database and open-source research
- Route and escalate calls appropriately
- Perform other duties as assigned
- Review, analyze, and document sensitive information while ensuring accuracy, confidentiality, and compliance
Requirements:
- 3+ years of experience in a call center
- High school diploma required
- Associate degree preferred
- Proven ability to multitask while communicating and inputting data simultaneously
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite
- Experience handling sensitive information
- Detail-oriented, adaptable, and able to thrive in a fast-paced, high-volume environment
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