Call Center Representative
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Job Description
Call Center Representative supporting TechOp Solutions’ client operations remotely from Pompano Beach. Handling calls, government reports, database research, and sensitive information with accuracy and compliance.
Responsibilities:
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Accurately record all details in accordance with procedures
- Conduct database and open-source research
- Route and escalate calls appropriately
- Perform other duties as assigned
- Review, analyze, and document sensitive information while ensuring accuracy, confidentiality, and compliance
- Support the client's operations in a fast-paced, high-volume environment
Requirements:
- 3+ years of call center experience
- High school diploma or equivalent required
- Associate degree preferred
- Ability to multitask while communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite
- Experience handling sensitive information
- Detail-oriented, adaptable, and able to thrive in a fast-paced, high-volume environment
- Commitment to service excellence
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