Call Center Representative – Medical Practice
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Job Description
Remote Florida call center representative scheduling medical appointments and surgeries. Handling patient registration, insurance verification, and healthcare communications.
Responsibilities:
- Answer incoming calls and direct them to the right departments
- Accurately schedule appointments, consultations, and surgeries in Athena
- Register new patients and input detailed demographic and insurance information
- Confirm appointments and verify insurance coverage
- Educate patients on pre-visit protocols, paperwork, and appointment details
- Take and route messages from patients, physicians, and pharmacies
- Coordinate scheduling for multiple physicians and locations
- Provide backup front office support and contribute to overall workflow
- Reach out to new patients with a friendly welcome call
Requirements:
- High School Diploma or equivalent required
- Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting
- Prior experience working with insurance and EHR systems (Athena plus!)
- Familiarity with medical terminology and managed care contracts
- Excellent verbal/written communication and people skills in English and Spanish
- Strong organizational and time management abilities
- Proficient in Microsoft Office with fast, accurate data entry skills
- Ability to multitask while maintaining attention to detail
- Standard office duties including sitting, standing, and using a computer
- Must be able to handle a high volume of calls and multitask efficiently in a busy environment
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