Call Center Representative
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Job Description
Remote Call Center Representative scheduling appointments and supporting Scope Services customers. Handling inbound calls, account updates, inquiries, and service-quality goals independently.
Responsibilities:
- Handle appointment scheduling and support customers with inquiries or concerns
- Answer inbound customer calls professionally
- Schedule appointments and update customer accounts
- Provide clear information and handle questions with patience and empathy
- Meet call quality and productivity goals
- Work independently in a quiet home office
- Adapt quickly to changes in systems and procedures
- Work evening hours and Saturdays
Requirements:
- Excellent verbal communication & active listening
- Strong multitasking and problem-solving skills
- Customer-first mindset with patience and empathy
- Reliable, distraction-free home office and high-speed internet
- Responsible, self-directed, and able to work independently
- Must be willing to work evenings and Saturdays
- Previous call center/customer service experience preferred
- High school diploma or equivalent
- 40 hours a week
Benefits:
- Fully remote work-from-home position
- Paid training
- Supportive virtual team environment
- Dental insurance
- Health insurance
- Life insurance
- Vision Insurance
- Short- Term Disability
- PTO
- 401(k) eligibility begins after 6 months of continuous employment; through voluntary deduction and is non-contributory by the employer
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