Call Centre Agent
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Job Description
Call Centre Agent supporting Kumon North America's customer service and lead management operations. Handling enrollment inquiries, complaints, parent orientations, and Salesforce CRM activities.
Responsibilities:
- Answer calls to 1-800-ABC-MATH and Kumon center phones that are part of the Kumon Lead Management System regarding potential enrollment leads
- Manage calls from new customers seeking information about the Kumon Program and interested in booking a parent orientation
- Manage inquiries from enrolled and non-enrolled families regarding other Kumon initiatives
- Answer and document complaint calls
- Collaborate on Customer Relationship Management system activities, currently Salesforce
- Support the launch of the lead management side of the CRM system
Requirements:
- No requirements provided
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