Bilingual Healthcare Customer Service Representative, Cantonese-English
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Job Description
Bilingual healthcare customer service representative supporting California consumers with benefit questions for TTEC. Resolving inquiries through calls, research, and clear guidance while maintaining quality in a remote home-based role.
Responsibilities:
- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a set schedule, including designated breaks and lunches
- Support consumers with questions related to healthcare benefit needs
- Report to a Team Lead
- Contribute to customer experience and overall team success
Requirements:
- At least 6 months of customer service experience
- Bilingual in English and Cantonese
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customers’ needs
- Comfort working with computer systems and Windows-based applications
- A distraction-free, designated home workspace
- A secure, high-speed wired internet connection with minimum 25 Mbps
- Must follow a set schedule with designated breaks and lunches
- Webcam participation expected during instructor-led TTEC and client-required training
Benefits:
- Supportive career and professional development
- Inclusive, community-minded culture where giving back is encouraged
- PTO
- Tuition reimbursement
- Health and wellness incentives
- Individualized coaching
- Thousands of free courses to support growth
- Instructor-led online training
- Webcam-enabled training and coaching sessions
- Global team environment
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