Care Advisor
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Job Description
Care Advisor at CareLinx guiding families in caregiver search and support process. Providing exceptional service and ongoing support while maintaining professional relationships with families and caregivers.
Responsibilities:
- Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication in a call center environment.
- Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
- Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system
- Work collaboratively and professionally with other team members and teams within CareLinx
- Exhibit excellent verbal and written communication skills via phone, email, and text
Requirements:
- High school diploma or equivalent, required
- Some college-level coursework, preferred
- At least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years experience in a customer service environment.
- Previous healthcare experience preferred
- Effective time management skills and high attention to detail
- Excellent verbal and written communication skills
- Superior organization and multitasking capabilities
- Goal-driven, problem solver
- Ability to work in a distraction free remote work environment
- Professional, confident, outgoing demeanor
- Care Advisors are expected to meet performance goals set forth per CareLinx guidelines
Benefits:
- Health insurance
- Professional development opportunities
- Flexible work arrangements
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