Care Liaison Advisor
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Job Description
Care Liaison Advisor arranging home and care-home packages for Acacium Group’s healthcare services. Coordinating patients, families, healthcare professionals and discharge providers.
Responsibilities:
- Proactively source appropriate care home or at-home care packages for patients in the community or leaving a hospital environment
- Build strong, trusting relationships with patients, families and care professionals through clear, empathetic and proactive communication
- Match patient needs to appropriate care services
- Coordinate with discharge teams, local authorities and care providers to facilitate timely, seamless discharges
- Anticipate and resolve challenges
- Adapt to changing patient requirements
- Deliver a responsive, transparent service that drives customer satisfaction
- Prioritise and manage a varied caseload
- Maintain accurate records
- Manage competing demands and consistently deliver timely outcomes
Requirements:
- Customer service and relationship building experience
- A proactive and adaptable approach
- Excellent organisation and prioritisation skills
Benefits:
- Employer pension contributions
- Life assurance
- Healthcare benefits
- 25 days’ annual leave plus Bank Holidays
- Holiday entitlement increasing with length of service
- Optional private medical insurance
- Critical illness cover
- Dental insurance
- Healthcare cash plan
- Holiday buy and sell
- Gym scheme
- Car scheme
- Bike scheme
- Technology voucher scheme
- Season ticket travel loans
- 24/7 wellbeing support for you and your immediate family
- Employee Assistance Programme
- Digital wellbeing app and wellbeing resources
- Discounted neurodevelopmental assessments for you and your loved ones
- Instant discounts on shopping, travel, entertainment, dining and lifestyle
- Fully funded professional qualifications through apprenticeship programmes
- Mentoring and coaching
- Leadership development programmes
- Online learning and development opportunities
- Career opportunities across the global organisation
- Long Service awards
- Exceptional performance and peer-to-peer recognition
- Two paid volunteering days each year
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