Case Manager
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Job Description
Vynca Lead Care Manager coordinating healthcare, behavioral health, and social services for vulnerable U.S. members. Developing care plans, facilitating access, tracking outcomes, and advocating for client wellness.
Responsibilities:
- Assess member needs across physical health, mental health, substance use disorder, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services
- Oversee development of client care plans and goal setting
- Offer services through office-based, telehealth, or field-based services where members can access them
- Connect clients with needed social services and supports
- Advocate for clients with healthcare professionals
- Use evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
- Conduct outreach and engagement to facilitate linkage to the ECM program and log activity in the CRM system
- Evaluate client progress and update SMART goals
- Provide mental health promotion
- Arrange transportation
- Complete documentation and outcome measures within care-plan timeframes
- Maintain current patient health records in EMR and other business systems
- Complete monthly reporting for program compliance
- Attend assigned training
- Coordinate person-centered care with healthcare providers, specialists, pharmacists, social service agencies, caregivers, families, and other Care Team members
- Coordinate healthcare benefits, provide education, and facilitate timely, cost-effective access to care
Requirements:
- 2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
- Willingness and ability to work Monday–Friday, 8:30 a.m.–5:00 p.m. Pacific Time, with potential evening and weekend flexibility
- Working knowledge of government and community resources related to social determinants of health
- Clean driving record
- Valid driver’s license
- Reliable transportation
- Excellent oral and written communication skills
- Positive interpersonal skills
- General computer skills
- Working knowledge of Google Workspace, Microsoft Office, and the internet
- Applicants must reside in Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington
- Legal authorization to work in the United States
- Must complete background screening before employment
- Patient-, client-, or customer-facing employees must be vaccinated against influenza, subject to accommodation consideration
- Bilingual English/Spanish preferred
Benefits:
- Medical, dental, and vision insurance
- Income protection benefits
- Flexible PTO
- Company holidays
- 401(k)
- Access to other wellness benefits
- Mileage reimbursement for field roles according to IRS guidelines
- Bonus offered
- Training as assigned
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