Case Manager

Posted 44mins ago

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Job Description

Lead Care Manager coordinating person-centered services for Vynca, which provides comprehensive care for people with complex needs. Managing care plans, referrals, benefits, records, and outcomes remotely.

Responsibilities:

  • Assess member needs across physical health, mental health, substance use disorder, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services
  • Oversee development of client care plans and goal setting
  • Offer office-based, telehealth, or field-based services where members reside, seek care, or can access services most easily
  • Connect clients with needed social services and supports
  • Advocate for clients with healthcare professionals
  • Use evidence-based practices including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
  • Conduct outreach and engagement to facilitate linkage to the ECM program and log activity in the CRM system
  • Evaluate client progress and update SMART goals
  • Provide mental health promotion
  • Arrange transportation
  • Complete documentation and outcome measures within care-plan timeframes
  • Maintain current patient health records in EMR and other business systems
  • Complete monthly reporting for program compliance
  • Attend assigned training
  • Coordinate client care with healthcare providers, specialists, pharmacists, social service agencies, caregivers, family support persons, and other Care Team members
  • Coordinate healthcare benefits, educate members, and facilitate timely, cost-effective access to care
  • Promote wellness, recovery, independence, resilience, and member empowerment

Requirements:

  • 2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
  • Willingness and ability to work Monday-Friday 8:30am-5:00pm Pacific Time, with flexibility for potential evenings and weekends
  • Working knowledge of government and community resources related to social determinants of health
  • Clean driving record, valid driver's license, and reliable transportation
  • Excellent oral and written communication skills
  • Positive interpersonal skills
  • General computer skills and working knowledge of Google Workspace, MS Office, and the internet
  • Bilingual English/Spanish preferred
  • Applicants must be located in Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington
  • Legal authorization to work in the United States
  • Influenza vaccination required for patient-, client-, or customer-facing roles
  • Background check required prior to employment

Benefits:

  • Medical, dental, and vision insurance
  • Income protection benefits
  • Flexible PTO
  • Company holidays
  • 401k
  • Access to other wellness benefits
  • Mileage reimbursement for field roles per IRS guidelines
  • Bonus offered