CERS Support Specialist
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Job Description
Remote CERS Support Specialist maintaining USDA cotton and tobacco electronic reporting systems. Leading HP NonStop COBOL operations, troubleshooting production applications, and supporting federal stakeholders.
Responsibilities:
- Support KDS and its government customer
- Provide operations and maintenance for the Cotton and Tobacco Branch's Cotton and Tobacco Electronic Reporting System (CERS)
- Serve as technical lead for the HP NonStop Integrity environment
- Provide COBOL programming services to sustain uninterrupted operations of the Cotton Classing Programs
- Collaborate with leadership on short- and long-range IT strategies, system enhancements, and process improvements
- Gather and analyze customer requirements to create IT development and delivery plans
- Lead HP NonStop programming efforts
- Administer system installations, security, technical support, and storage solutions across 10 geographic locations
- Prepare, test, and implement programs; evaluate results; and apply corrective actions
- Train and mentor ITD staff and end-users
- Respond to CERS helpdesk questions and user inquiries
- Diagnose and resolve production application bugs and defects
- Perform daily system checks, audits, and backups
- Implement urgent regulatory or operational changes
- Ensure compatibility with Agency IT standards and third-party integrations
- Coordinate with domestic gins, mills, merchants, and federal agencies to deliver reliable services
Requirements:
- Minimum of 3 years of experience in each of the listed areas
- Deep expertise in COBOL and Screen COBOL
- Experience with HP NonStop Integrity environment
- Experience with COBOL85, SCOBOL, TAL, and NonStop SQL database design
- Experience administering system installations, managing security, providing technical support, and overseeing storage solutions across 10 geographic locations
- Experience preparing, testing, and implementing programs; evaluating results; and applying corrective actions
- Experience training and mentoring ITD staff and end-users
- Experience responding to helpdesk questions and user inquiries related to CERS
- Experience diagnosing and resolving bugs and defects in core production applications
- Experience performing system checks, audits, and backups
- Experience implementing urgent changes for regulatory or operational requirements
- Experience ensuring compatibility with Agency IT standards and third-party integrations
- Experience coordinating with domestic gins, mills, merchants, and federal agencies
Benefits:
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Paid parental leave
- Life and disability insurance
- Flexible spending accounts
- Commuter benefits
- Tuition reimbursement
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