Channel Customer Success Manager – German
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Channel Customer Success Manager helping NinjaOne, a unified IT operations platform, grow EMEA reseller and distributor partnerships. Driving enablement, adoption, retention, and expansion across DACH.
Responsibilities:
- Own the post-sales relationship for a defined portfolio of EMEA resellers, VARs, and distributors from onboarding through long-term growth
- Travel regularly across DACH to meet partners on-site, build executive relationships, and deepen NinjaOne's presence
- Drive partner onboarding and enablement through product training, certifications, go-to-market workshops, and sales toolkits
- Monitor partner health and activity data to identify risks, close adoption gaps, and prevent churn
- Collaborate with the CAM to identify expansion opportunities, including new product lines, upsell moments, and territory growth
- Support partners in building repeatable NinjaOne sales motions
- Run regular QBRs with strategic partners, aligning performance, pipeline, and joint growth plans
- Support distributors in cascading enablement to reseller networks
- Act as the internal voice of the partner by feeding insights and escalations to Product, Support, Marketing, and Sales
- Maintain Salesforce records for partner health, activities, and opportunity tracking
- Perform other duties as needed
Requirements:
- Proven experience in a channel-facing post-sales role (Channel CSM, Partner Success, Channel Enablement, or similar) in a SaaS or technology company
- Deep understanding of the indirect channel model, including reseller and distributor operations
- Familiarity with the DACH channel landscape is a strong advantage
- Willingness to travel regularly across DACH
- Commercial acumen and ability to identify growth signals and translate them into actionable plans alongside the CAM
- Strong communication and training skills, including simplifying complex topics and delivering engaging enablement at all levels
- Data-driven and highly organized, comfortable managing a diverse portfolio across geographies and maturity stages
- Fluent in English and German
- Background in RMM, MDM, endpoint management, or IT management SaaS is a plus
- Position is not eligible for visa sponsorship
Benefits:
- Lunch covered by NinjaOne 3 times/week at the office
- Access to Corporate Benefits Platform with discounts for brands such as Expedia, FitX, Zalando and many more
- Skills development through the renowned training platform
- Competitive compensation
- International and intercultural workforce
- Office location in the heart of Berlin at Alexanderplatz, close to all transit
Similar Jobs
SMB Construction Success Manager
Construction Success Manager helping U.S. construction teams adopt Fieldwire’s project-management platform. Training clients, improving workflows, and driving account value through ongoing engagement.
Client Success Manager
Client Success Manager owning client operations for EPIC Brokers’ pharmacy intelligence and drug-management services. Coordinating teams, renewals, utilization, reporting, and platform adoption.
Senior Manager, Customer Success
Senior Customer Success Manager leading customer-facing teams for FourKites’ AI-driven supply chain platform. Driving retention, customer health, renewals, expansion, and strategic account growth.
Junior Customer Success Manager
Junior Customer Success Manager managing B2B customer relationships for Sumsub’s AI-powered compliance and fraud-prevention platform. Driving retention, renewals, product adoption, and account growth.
Customer Success Consultant – Onboarding
Consultora de Customer Success conduzindo treinamentos de onboarding para clientes do software odontológico líder no Brasil. Acompanhando ativações, indicadores e melhorias da jornada do cliente.
Customer Success Consultant – Retention & Renewals
Consultora de Customer Success conduzindo retenções e renovações para o software odontológico líder do Brasil. Negociando com clientes, registrando interações no CRM e melhorando ofertas.
Client Experience Specialist – Night Shift
Client Experience Specialist managing orders, returns, payments, and customer records for Shore360’s Philippine staffing and administrative support business. Night-shift coordination with customers and internal teams.
Client Engagement Coordinator
Client Engagement Coordinator supporting sales executives, client orders, and account operations for FranklinCovey’s leadership and organizational performance services. Managing implementations, forecasting data, agreements, invoicing, and customer experience.
Senior Group Manager, Customer Success
Senior Customer Success leader managing teams, retention, revenue, and client relationships for Lyra Health’s evidence-based mental health care platform.
Senior Customer Success Manager
Senior Customer Success Manager retaining and expanding Bankruptcy Risk accounts for G2 Risk Solutions. Leading renewals, executive relationships, onboarding, and customer outcomes.
Senior Customer Success Manager
Senior Customer Success Manager retaining strategic bankruptcy-risk accounts for G2 Risk Solutions. Driving renewals, growth, adoption, and executive customer relationships.
Digital CRM Architect – BA
Digital CRM Architect leading business analysis and functional consulting for Hexaware’s Dynamics 365 and Power Platform solutions. Fully remote role in Mexico.
Client Success Executive II
Client Success Executive managing healthcare revenue-cycle accounts for EMS|MC. Driving client satisfaction, retention, financial performance, and operational improvements through data analysis.
Senior Customer Success Architect
Customer Success Architect guiding Austria and Germany customers through GitLab adoption, retention, and growth. Translating DevSecOps goals into actionable success plans and outcomes.
Customer Success Manager, Site Research
Customer Success Manager managing relationships, adoption, retention, and renewals for Verily Health’s clinical trial management platform. Supporting healthcare and clinical research customers remotely across the United States.
Customer Success Manager
Customer Success Manager owning adoption, retention, and value realization for Thynk.Cloud’s hospitality SaaS customers. Managing account health, feedback, training, and renewal readiness across European accounts.
Customer Success Representative
Customer Success Representative supporting customers on Tenna’s SaaS and IoT asset-management platform. Troubleshooting issues, managing tickets, onboarding users, and driving renewals.
Customer Success Engagement Representative
Customer Success Engagement Rep driving awareness and onboarding demos for Mitratech’s legal, risk, compliance, and HR software. Managing partner portals, client uploads, CRM tracking, and customer administration.
Enterprise Customer Success Manager
Enterprise Customer Success Manager owning renewals, retention, and expansion for JoomPulse accounts. Using AI analytics from Mercado Livre and Shopee to deliver actionable seller insights.
Customer Success Manager
Associate Customer Success Manager guiding Sitetracker customers through implementation, adoption, renewals, and growth. Managing customer success plans, stakeholder relationships, KPIs, and platform value realization.