Claims Care Associate
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Claims Customer Care Associate handling calls regarding group insurance products for Lincoln Financial. Providing positive customer experiences and acting as a liaison for claims inquiries in a remote environment.
Responsibilities:
- Answering claimants calls regarding potential group insurance products in a call center environment
- Acting as a liaison between the employee (member) and the claims examiner to provide a positive customer experience
- Educating the customer on their claims needs/questions and advising of next steps in the process
- Communicating with roughly 50-60 customers throughout the day
- Providing verification of benefits as needed for member
- Providing education to the customer/employer regarding the product (primary products: FMLA and disability)
- Highlighting attention to detail to ensure the claim/leave is notated appropriately
- Communicating effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor
- Identifying, recommending, and championing process improvements and organizational initiatives
Requirements:
- High School Diploma or GED
- Ability to communicate effectively (verbal/written)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Must have internet bandwidth of 12 Mbps (Megabits per second).
- Preferred bandwidth is 25 Mbps to perform at full capacity.
- Data entry and research experience in a fast-paced environment (Preferred)
- Ability to maneuver through multiple systems as needed (Preferred)
Benefits:
- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
Similar Jobs
Claims Service Center Associate
Claims Service Center Associate handling claims inquiries and providing service to policyholders. Investigating cases, coordinating services, and resolving issues in a fast-paced environment.
Senior Liability Claims Specialist
Senior Liability Claims Specialist managing mid to complex Auto and General Liability claims. Achieving optimal outcomes for CorVel and clients while handling litigated files.
Claims Representative – Crop
Crop Claims Adjuster investigating and evaluating Federal Crop and Crop Hail Claims. Communicating with clients and determining coverage levels in assigned Illinois counties.
Claims Examiner Team Leader
Claims Examiner Team Leader responsible for supervising claims processing teams and ensuring compliance in a remote setting. Focused on performance metrics and quality standards as part of Imagenet's healthcare operations.
Commercial Auto Liability Claims Adjuster, Bodily Injury
Claims Adjuster handling auto liability bodily injury claims. Remote work opportunity offering flexibility and growth with Cottingham & Butler.
Claims Adjuster – Auto, Temporary
Claims Adjuster handling mid- and higher-level auto claims. Analyzing damages and negotiating settlements while ensuring compliance with industry standards.
General Liability Claims Adjuster
Claims Adjuster focusing on construction defect claims for CBCS allowing remote work without commute. Seeking experienced general liability adjusters with comprehensive support and resources.
Auto Claims Adjuster, Experienced
Claims Auto Adjuster investigating claims and confirming facts of loss. Evaluating coverage and negotiating resolutions while working remotely for Allstate.
Associate Claims Representative
Processing health insurance claims for Sanford Health's rural health system, ensuring accuracy and eligibility according to guidelines. Collaborating with other departments for information requests and complex claims.
Medical Claims Payment Posting, Reconciliation Specialist
Medical Claims Payment Posting Specialist at Abby Care managing insurance payments and daily reconciliations. Ensuring revenue cycle integrity through precise payment management and analysis.
Claims Enablement Analyst
Claims Enablement Analyst at EMC resolving system issues and enhancing workflows in claims teams. Collaborating with IT and business partners to improve daily operations and empower users.
Claims Adjuster
Claims Adjuster handling loss adjustments and inspections for American Farm Bureau Insurance Services. Requires Bachelor's degree and 2+ years of claims adjusting experience.
Auto Physical Damage Claims Specialist
Auto Physical Damage Claims Specialist responsible for investigating automobile insurance claims remotely. Collaborating with clients and repair facilities to ensure accurate and timely claim resolution.
Disability and Leave Management Claims Specialist
Claims Specialist managing Disability and Leave Management claims remotely for Equitable. Providing excellent customer service while assessing risk and making claim decisions.
Multi-Line Claims Adjuster II – Auto & Property Damage
Multi-Line Claim Representative II at CCMSI responsible for claims investigation and adjustment. Focusing on first-party auto and property damage claims in a national environment.
Multi-Line Claims Adjuster II – Commercial Auto
Multi-Line Claim Representative II managing multi-line claims for a dedicated national account. Focused on commercial auto and general liability claims with significant attention to detail and integrity.
Claims Adjuster, Cargo
Cargo Claims Adjuster at Reserv focused on customer service and efficient management of claims in a tech-driven organization. Involves negotiations, compliance, and learning opportunities in claims handling.
Claims Specialist II
Claims Specialist II helping customers restore their lives and providing high-quality experiences at Mercury Insurance. Investigating and processing claims while delivering exceptional customer service.
RCIS Crop Claims Specialist
RCIS Crop Claims Specialist managing complex agricultural insurance claims in Kansas. Working from home and requiring travel within the assigned territory.
Claims Examiner, Auto – Bodily Injury
Claims Examiner handling complex bodily injury auto and commercial transportation claims for Sedgwick. Evaluating coverage, determining liability, and ensuring timely resolutions.