Claims Customer Contact Representative
Posted 13ds ago
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Job Description
Claims customer contact representative handling life and annuity inquiries for F&G, an insurer offering retirement annuities and life insurance. Managing inbound calls, researching resolutions, and supporting advisors, claimants, and assignment companies.
Responsibilities:
- Professionally handle incoming calls and resolve inquiries and issues promptly and thoroughly
- Manage a large volume of inbound calls in a timely manner
- Research and document call reasons and resolutions, focusing on privacy regulations
- Handle inquiries in the best interest of the customer and company
- Provide quality service and support to Financial Advisors, Claimants, Exchange Companies, and Funeral Home Assignment Companies
- Follow documented procedures and guidelines when providing service to F&G customers
- Provide guidance, mentorship, or subject matter expertise to others as needed
- Perform other functions, duties, and projects as assigned
Requirements:
- High School Diploma or GED
- 1+ year of relevant experience in customer service or call center, preferably in the insurance industry
- Basic understanding of F&G’s structure and product/service offerings
- Ability to handle customer questions and concerns professionally and promptly
- Ability to self-organize, set priorities, and manage workload
- Basic awareness of digital techniques, methods, and tools
- Understanding of basic data concepts
- Risk awareness and understanding of risk mitigation strategies
- Regular and punctual attendance
- Ability to perform primarily sedentary work with extended sitting and regular computer use
- Ability to travel up to 10% of the time
- Ability to follow documented procedures and guidelines
- Ability to provide status updates and contribute to team deliverables
Benefits:
- Flexible in-office, hybrid and remote work arrangements
- Reasonable accommodations for applicants and candidates with disabilities
- Employee-centric work environment
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