Claims Support Specialist
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Job Description
Claims Support Specialist responsible for preparing claim filings and supporting audits at LoanCare. Collaborating with clients and internal teams to maximize outcomes for homeowners.
Responsibilities:
- Prepare claim filing for all agencies on acquired or sold properties.
- Complete monthly process control audits and provide results to management.
- Assist with monthly vendor audits and provide results to management.
- Resolve escalations from team members within the Team Lead’s scope of responsibility.
- Assist with training for incoming and existing employees.
- Assist in maintaining department job aids and procedures.
- Review exception report for system data integrity and provide trends to management when applicable.
- Assisting with research and preparing file package for internal and external audits.
- Draft written correspondence to internal lines of business and create good working relationships to ensure quick resolution of escalated tasks.
- All other duties as assigned.
Requirements:
- High School Diploma or equivalent required.
- 5+ years of experience in default mortgage servicing and/or mortgage insurance claims and/or the legal field.
- Strong knowledge of accepted business practices in the mortgage industry and understanding of claims processing.
- Strong knowledge of foreclosure processes and guidelines.
- LPS-MSP (Mortgage Servicing Platform) experience.
- Ability to manage time and priorities.
- Ability to make sound decisions and resolve issues.
- Ability to work independently and effectively meet deadlines.
- Ability to communicate effectively in writing, in person, and by telephone.
- Ability to use Microsoft Office applications, specifically, Excel and Word.
- Ability to maintain strict confidentiality.
Benefits:
- Optional medical, dental, vision, life, and disability insurance
- Paid holidays, vacation, and sick leave
- Fidelity National Financial matching 401(k) and employee stock purchase plans
- Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
- Discounts on gym memberships, pet insurance, and employee purchasing programs
- Tuition reimbursement program that supports your continued education and professional growth.
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