Client Account Manager
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Job Description
Remote Client Account Manager growing physician-recruitment accounts for PracticeMatch, a healthcare sourcing company. Managing renewals, upsells, onboarding, and consultative client relationships.
Responsibilities:
- Proactively identify, pursue, and close upsell and cross-sell opportunities within the existing client base to drive account growth and meet quarterly revenue targets
- Own the full renewal cycle, negotiating contract terms and pricing to meet or exceed budgeted renewal targets
- Lead new client onboarding and build long-term account growth plans aligned with client goals and expansion potential
- Resolve client problems quickly and effectively while strengthening relationships and uncovering additional needs
- Build and maintain strong client relationships through regular consultative contact
- Promote broader adoption of PracticeMatch's product suite to increase client ROI, strengthen renewal likelihood, and surface upsell opportunities
- Maintain contracts and ensure billing accuracy
- Document client communications in the proprietary database and collaborate with management on concerns
- Maintain accurate CRM data and pipeline/forecast records for assigned accounts
- Travel to client locations, physician shows, and provider shows as needed to build relationships and identify growth opportunities
- Exhibit a professional, consultative sales presence with clients
Requirements:
- Bachelor's degree (BA or BS) from a four-year college or university and at least 3 years of Account Management experience with sales, or an Associate's degree with at least 5 years of Account Management experience
- At least 3 years of experience in account management, sales, or customer success in a B2B environment
- Demonstrated track record of meeting growth, upsell, or retention targets
- Physician recruitment experience preferred but not required
- Proficiency with Microsoft Office Suite, including Excel and Word
- Proficiency with CRM and pipeline management tools
- Proven record of meeting or exceeding sales, renewal, or upsell targets in a quota-carrying or goal-driven role
- Strong negotiation skills for contract renewals and pricing discussions
- Ability to achieve individual and team goals with minimal oversight
- Ability to build credibility and trust quickly while balancing client advocacy with a results-oriented, revenue-focused mindset
- Experience using AI tools such as Claude or Copilot is a plus
Benefits:
- Health and Dental
- Life, Accident and Disability Insurance
- Prescription Plan
- Flexible Spending Account
- 401k Plan and Match
- Paid Holidays and Vacation
- Sick Days and Personal Day
- Competitive wages
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