Client Care Operations Specialist
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Job Description
Client Care Operations Specialist providing support to veterinary clinics and pet parents with empathy and professionalism. Ensuring service standards and assisting with operational processes.
Responsibilities:
- Provide operational, administrative, and analytical support for client care programs
- Maintain service standards and monitor performance metrics
- Coordinate training initiatives
- Assist with reporting and quality assurance activities
- Support customer service initiatives and improvement projects
- Interact with North American veterinary clinics and pet parents by phone and email
Requirements:
- Previous customer service experience preferred
- Ability to work in emotionally sensitive situations
- Attention to detail
- Strong communication skills
- Willingness to work in a fast-paced environment
- Team player
Benefits:
- Medical, Dental & Vision coverage
- 401(k) with employer matching contributions
- Company-paid Life Insurance
- Company-paid Long-Term Disability
- Paid vacation and company holidays
- Paid training and career development
- Employee Assistance Program (EAP)
- Gateway CarePath emotional wellness program
- Health Savings Account & Flexible Spending Accounts
- Pet Insurance
- Employee Discount Marketplace
- Career advancement opportunities
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