Client Delivery Specialist
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Job Description
Client Delivery Specialist formatting Bureau Veritas testing, inspection, and certification reports. Reviewing documents, correcting discrepancies, and meeting client delivery deadlines remotely.
Responsibilities:
- Review, format, and correct Word, Adobe PDF, and Excel files to produce quality client reports
- Apply report formatting procedures and client protocols, including text formatting, graphics, naming conventions, addressing, and spreadsheets
- Review reports against production instructions and special client requirements
- Resize documents and other files as appropriate for draft or final reports
- Demonstrate knowledge of Quire, Narratives, Database Utilities, Vision, Pro-Track, and multiple delivery methods after training
- Communicate with Training for assistance and retraining when necessary
- Email Senior Consultant, Technical Report Reviewer, Program Manager, and Client Delivery regarding report or attachment discrepancies
- Perform self-checks under quality-control protocols before sending reports to clients or Quality Control
- Complete reports according to productivity requirements and client due dates
- Prioritize reports daily by due date, rush status, and On Time On Us status
- Organize workspace for maximum efficiency and productivity
- Protect confidential company information
- Deliver timely customer service and proactive solutions to client needs
- Follow Bureau Veritas principles, policies, SOPs, Work Instructions, quality standards, and safety regulations
- Maintain a safe and clean work area
- Work overtime when authorized
Requirements:
- High school diploma OR General Education Diploma (GED) required
- Some college preferred
- Minimum of two years of administrative type experience
- Ability to write reports, business correspondence, and standard operating procedures
- Ability to effectively present information and respond to questions from clients, peers, and technical field staff
- Proficient in operating a computer
- Knowledge of word processing software, spreadsheet software, and project management software
- Aptitude to learn Drop Box, Box, Quire, SharePoint, and internal programs
- Ability to concentrate for long periods of time with a keen eye for detail
- Ability to thrive in a remote environment with minimum distraction and minimum supervision
- Time management, active listening, critical thinking, and problem-solving skills
- Oral and written communication skills
- Ability to work independently and in a team environment
- Ability to work in a constant state of alertness and safe manner
- Ability to successfully work from a remote location
- Ability to meet the physical demands of the job
- Must have a cell phone and supply your own internet service
- Must be able to work variable schedules based on business and client needs
- No certificates, licenses, or registrations required
Benefits:
- Medical, Dental, and Vision coverage
- Company-matched Retirement plan
- Generous Paid Time Off and Company Holidays
- Life Insurance and AD&D coverage
- Short-Term Disability (STD) and Long-Term Disability (LTD)
- Optional life and pet insurance
- EAP and Total Wellbeing Lifestyle Programs
- Tuition Assistance and/or Professional Development
- Employee Discounts
- Attractive salary/benefit package
- Remote work arrangement
- Overtime may be available with prior authorization
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