Client Experience Specialist – Night Shift
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Client Experience Specialist managing orders, returns, payments, and customer records for Shore360’s Philippine staffing and administrative support business. Night-shift coordination with customers and internal teams.
Responsibilities:
- Review and process customer purchase orders and order requests accurately and within established timelines
- Verify customer, product, quantity, pricing, delivery, and payment details
- Enter and maintain order information and customer records in company systems
- Assist with new customer account setup and maintain customer master data
- Create and manage purchase orders and related documentation
- Monitor open orders and follow up on outstanding requirements, changes, and cancellations
- Process customer returns, RMA requests, credits, and related documentation
- Maintain records of returns, credits, order adjustments, cancellations, and other transactions
- Assist with credit hold administration and coordinate with Finance
- Investigate and help resolve order, return, credit, and customer account discrepancies
- Match customer payments against invoices and assist with payment reconciliation
- Follow up with customers regarding outstanding payment information and documentation
- Maintain records of payment follow-ups, account activity, and customer communications
- Communicate with customers by phone and email to obtain information, provide updates, and address administrative inquiries
- Coordinate with Sales, Operations, Finance, Logistics, Planning, and other internal teams
- Share customer information and transaction updates with internal stakeholders
- Follow up on outstanding internal actions and escalate complex issues
- Prepare routine reports, spreadsheets, correspondence, and administrative summaries
- Perform accurate data entry and review records for completeness and consistency
- Maintain organized electronic records and supporting documentation
- Identify opportunities to improve administrative accuracy, operational efficiency, and customer service
- Perform other related customer service and administrative duties as required
Requirements:
- 2–4 years of experience in order management, customer service, sales administration, or a related field
- Strong written and verbal communication skills
- Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint
- Experience with Oracle is preferred
- Strong data entry, documentation, and record-keeping skills
- High level of attention to detail
- Ability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment
- Strong problem-solving and organizational skills, particularly in handling order, payment, and account discrepancies
- Ability to perform basic and advanced calculations involving whole numbers, fractions, decimals, percentages, and ratios
- Ability to prepare routine reports, spreadsheets, and business correspondence accurately and clearly
- Customer-focused mindset and commitment to delivering exceptional service
- Ability to work the 9:30PM–6:30AM PH Time night shift
Benefits:
- Work From Home arrangement
- Day 1 HMO Coverage
- Unlimited Barista Coffee all shift long
- Free Parking & Shuttle
- Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
- Social Passion Clubs – Photography, Dance, Fitness, Book, and Music Clubs
- Engaging Monthly Events – Enjoy regular team activities, celebrations, prizes, and rewards
- Referral Incentives – Get rewarded for bringing top talent to the team
- Statutory Benefits – Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays
- Employee Referral Incentives (Bronze)
Similar Jobs
Client Engagement Coordinator
Client Engagement Coordinator supporting sales executives, client orders, and account operations for FranklinCovey’s leadership and organizational performance services. Managing implementations, forecasting data, agreements, invoicing, and customer experience.
Senior Group Manager, Customer Success
Senior Customer Success leader managing teams, retention, revenue, and client relationships for Lyra Health’s evidence-based mental health care platform.
Senior Customer Success Manager
Senior Customer Success Manager retaining and expanding Bankruptcy Risk accounts for G2 Risk Solutions. Leading renewals, executive relationships, onboarding, and customer outcomes.
Senior Customer Success Manager
Senior Customer Success Manager retaining strategic bankruptcy-risk accounts for G2 Risk Solutions. Driving renewals, growth, adoption, and executive customer relationships.
Digital CRM Architect – BA
Digital CRM Architect leading business analysis and functional consulting for Hexaware’s Dynamics 365 and Power Platform solutions. Fully remote role in Mexico.
Client Success Executive II
Client Success Executive managing healthcare revenue-cycle accounts for EMS|MC. Driving client satisfaction, retention, financial performance, and operational improvements through data analysis.
Senior Customer Success Architect
Customer Success Architect guiding Austria and Germany customers through GitLab adoption, retention, and growth. Translating DevSecOps goals into actionable success plans and outcomes.
Customer Success Manager, Site Research
Customer Success Manager managing relationships, adoption, retention, and renewals for Verily Health’s clinical trial management platform. Supporting healthcare and clinical research customers remotely across the United States.
Customer Success Manager
Customer Success Manager owning adoption, retention, and value realization for Thynk.Cloud’s hospitality SaaS customers. Managing account health, feedback, training, and renewal readiness across European accounts.
Customer Success Representative
Customer Success Representative supporting customers on Tenna’s SaaS and IoT asset-management platform. Troubleshooting issues, managing tickets, onboarding users, and driving renewals.
Customer Success Engagement Representative
Customer Success Engagement Rep driving awareness and onboarding demos for Mitratech’s legal, risk, compliance, and HR software. Managing partner portals, client uploads, CRM tracking, and customer administration.
Enterprise Customer Success Manager
Enterprise Customer Success Manager owning renewals, retention, and expansion for JoomPulse accounts. Using AI analytics from Mercado Livre and Shopee to deliver actionable seller insights.
Customer Success Manager
Associate Customer Success Manager guiding Sitetracker customers through implementation, adoption, renewals, and growth. Managing customer success plans, stakeholder relationships, KPIs, and platform value realization.
Customer Success Manager
Customer Success Manager managing commercial and mid-market accounts for Pindrop’s cybersecurity platform. Driving product adoption, customer value, account health, and renewal coordination.
Customer Success Manager, French
Customer Success Manager guiding global customers through onboarding, adoption, retention, and renewals. Supporting safer, compliant workplaces through Veriforce’s contractor and supply-chain risk SaaS platform.
Customer Success Manager II
Customer Success Manager driving product adoption, onboarding, and retention for Egnyte’s secure cloud content security platform. Managing strategic customer partnerships and renewal risk.
Vice President, Client Success
Vice President building client success for healthcare technology and clinical data solutions. Leading retention, value realization, renewals, and executive health system relationships.
Customer Success Manager
Customer Success Manager für easybills cloudbasierte Rechnungssoftware. Betreuung, Onboarding und Ausbau von KMU-Kunden durch Cross- und Upselling.
Customer Success Manager
Customer Success Manager onboarding and retaining customers for a bookkeeping and accounting SaaS product. Driving adoption, renewals, support, education, and expansion revenue.
Manager, Customer Success – Mid-Market
Customer Success Manager leading CSMs, renewals, retention, and expansion for Radicle Health’s human services software products. Driving customer satisfaction and cross-functional service delivery.