Client Manager
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Job Description
Client Manager role focused on building high-value post-sales relationships in a tech startup. Engage with enterprises and government agencies across the Americas to drive business growth and customer success.
Responsibilities:
- Cultivate client's relationships with key decision-makers
- Proactively identify and address client needs
- Own the renewal and upsell process
- Develop and execute account growth strategies
- Lead the onboarding process for new clients
- Continuously monitor and analyze client performance metrics
- Present monthly strategic reports to clients
- Act as the primary escalation point for client issues
- Partner with Sales, Marketing, Product, and Engineering teams
Requirements:
- 5+ years of experience in the technology industry
- Strong business acumen
- Exceptional communication and negotiation skills
- Natural relationship builder
- Strategic problem-solver
- Great presentation and communication skills
- Detail-oriented
- Tech-savvy
- Experience with CRM tools (e.g., Salesforce) is a strong plus
- Bachelor’s degree required; advanced degrees or certifications in business, technology, or related fields are a plus
- Fluency in English is required; proficiency in Spanish or French is a valuable asset
Benefits:
- Virtual socials
- Competitions
- Learning opportunities
- Fun along the way
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