Client Manager, Customer Success
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Job Description
Client Manager utilizing advanced analytics to support OEM clients in the automotive industry. Collaborating with engineering teams to enhance vehicle quality and customer satisfaction.
Responsibilities:
- Apply advanced AI and analytics techniques to solve complex data challenges within the automotive industry.
- Analyze and interpret large, complex datasets to identify trends, insights, and opportunities.
- Develop predictive models to diagnose potential vehicle faults and underlying causes.
- Partner with engineering and cross-functional teams to inform vehicle design and manufacturing improvements.
- Translate complex data into clear, actionable insights that support business and client decision-making.
- Create and deliver detailed reports, dashboards, and presentations for stakeholders, including senior leadership.
- Serve as a trusted advisor to OEM clients, ensuring effective use of data and analytics to drive business outcomes.
- Build and maintain strong client relationships, proactively identifying opportunities to support sales, marketing, and product strategies.
- Act as a subject matter expert in automotive quality, warranty reduction, and competitive benchmarking.
- Lead client onboarding, training, and ongoing engagement to maximize value from analytics solutions.
- Continuously enhance analytics approaches by leveraging emerging tools, technologies, and methodologies.
Requirements:
- 2–5 years of experience in automotive, consulting, or data analytics-related roles.
- Bachelor’s or Master’s degree in a relevant field.
- Strong analytical skills with the ability to interpret complex datasets and translate insights into actionable recommendations.
- Advanced proficiency in Excel and PowerPoint, with experience presenting to executive audiences.
- Solid understanding of automotive industry trends and dynamics.
- Experience with Palantir Foundry.
- Proficiency in Python, Spark, and SQL.
- Demonstrated ability to integrate and analyze data from multiple, complex sources.
Benefits:
- JD Power is committed to employing a diverse workforce.
- Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
- Should you require accommodations during the recruitment and selection process, please reach out to [email protected].
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