Client Manager
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Job Description
Client Manager helping higher-education institutions maximize Symplicity’s employability and student-success solutions. Building client relationships, driving adoption, and supporting implementation and growth.
Responsibilities:
- Build and maintain trusted relationships with assigned clients as strategic advisor and primary point of contact
- Drive delivery and implementation of new services, including smooth transition and ongoing engagement
- Understand client goals, challenges, and priorities and establish KPIs and success measures
- Drive product adoption and maximize client value and return on investment
- Identify upsell and cross-sell opportunities and collaborate with Account Executives
- Monitor client health and manage at-risk accounts
- Maintain knowledge of Symplicity products, Higher Education, and industry trends
- Provide individualized guidance, training, process improvement recommendations, and product support
- Develop case studies, success stories, testimonials, and references
- Encourage client engagement and feedback through webinars, roadshows, and feedback sessions
- Collaborate with Billing and internal teams to resolve invoicing, billing, and sales-related queries
- Support implementation of new Symplicity solutions with internal stakeholders
- Maintain regular client communication to ensure satisfaction, engagement, and customer success
- Work cross-functionally to communicate and resolve client needs promptly
- Perform other duties as assigned
Requirements:
- Bachelor’s degree or equivalent professional experience
- Previous experience in Client Success, Account Management, Customer Success, Client Management, or a related role, preferably within SaaS, technology, or Higher Education
- Strong interest in the Higher Education sector and willingness to learn about university and college challenges and opportunities
- Excellent verbal and written communication skills
- Strong problem-solving, analytical, and organizational skills with excellent attention to detail
- Customer-focused mindset
- Ability to manage priorities independently in a remote environment
- Collaborative, flexible, and comfortable working cross-functionally
- High level of professionalism and strong ethical business standards
- Successful completion of a background check and right-to-work validation
Benefits:
- Equal opportunity employer (EEO / IWD / Veterans / Diverse / Inclusive Employer)
- Employment contingent upon successful completion of a background check and right-to-work validation
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