Client Operations Coordinator – NeuroNav
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Job Description
Client Operations Coordinator supporting NeuroNav’s California disability-services mission through spending plans, provider onboarding, contracts, and payments. Enabling families to access personalized services through the Self-Determination Program.
Responsibilities:
- Own and resolve client operations requests, including provider searches
- Prepare and send quotes for prospective families
- Keep contracts accurate and up to date
- Audit spending plans for accuracy and completeness
- Advise on the service package best suited to each family’s needs
- Submit invoices accurately and on time to Financial Management Services providers
- Track invoice approval and payment status and follow up as needed
- Educate and guide staff and providers on required documents, including W-9s, agreements, and proof of service
- Support families and Independent Facilitators with purchase requests and vendor and staff onboarding
- Develop and refine processes across client transition, provider onboarding, and invoicing
- Take ownership of new client operations procedures
- Communicate proactively with families, vendors, and FMS contacts
- Pick up new projects, fill operational gaps, and support evolving client operations needs
Requirements:
- Bachelor’s degree or equivalent work experience
- Experience in operations, billing, contracts, accounts receivable/payable, or administrative coordination
- Flexible, resourceful mindset and comfort with ambiguity, shifting priorities, and learning new things quickly
- Strong attention to detail and comfort with math, spreadsheets, and reconciling numbers
- Client-facing or customer service experience managing multiple relationships at once
- Excellent written and verbal communication skills
- Must have a computer, reliable high-speed internet, and a quiet work environment
- Experience building or improving processes (preferred)
- Experience with Google Workspace and/or Microsoft Office (preferred)
- Experience with a CRM or ticketing system, such as HubSpot (preferred)
- Experience in the developmental disability field or California’s SDP and Regional Center system (preferred)
- Fluent in Spanish and bilingual (preferred)
- Currently eligible to work in the United States of America
- Visa sponsorship question indicates U.S. work authorization considerations
Benefits:
- Remote first — ability to work from home
- Health, vision, and dental insurance
- 401(k)
- 14 Paid Time Off (PTO) days per year
- 7 sick or flex days per year
- Annual company retreat
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