Client Performance Specialist
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Job Description
Client Performance Specialist serving Rausch Sturm clients through inventory monitoring, KPI reporting, and issue resolution. Liaising with internal departments to improve client operations and performance.
Responsibilities:
- Serve as the daily point of contact for internal and external clients regarding client inventory performance, operations, and reporting
- Act as a liaison between external clients and internal Rausch Sturm departments
- Serve as a primary liaison between the firm and top-tier clients
- Refresh client-specific reporting each month and review client KPIs to identify successes and opportunities
- Prepare performance reviews/decks for major clients
- Lead and participate in client performance calls
- Monitor client placements for timely and accurate loading
- Monitor client inventory for timely suit, judgment, and execution progression
- Notify internal stakeholders of client changes and confirm implementation
- Update reference materials and communicate changes internally
- Research and resolve account-level issues escalated by internal and external clients
- Identify trends and potential systemic issues and provide recommendations to stakeholders
- Perform other assigned responsibilities
Requirements:
- Superior written and verbal communication skills, including ability to present complex information clearly and concisely
- Curious and creative mindset that seeks to develop innovative solutions and process improvements
- Ability to manage shifting priorities in a fast-paced, detail-oriented, results-driven environment
- Ability to interact well with others and show respect for alternative viewpoints
- Proficiency in Microsoft Office suite
- Bachelor's degree preferred or equivalent experience in client services
- Previous experience working with clients preferred
- Prolonged periods of sitting at a desk and working on a computer
- Frequently required to talk or hear, and use hand to type, handle, or touch objects
- Regularly required to stand and walk, and may be required to stoop, bend, or reach above the shoulders
- Must be able to occasionally lift up to 25 pounds at times
- Must be able to access and navigate each department at the organization's facilities
- Availability Monday through Friday, 8am–5pm with flexibility to meet business needs
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(K) Retirement Program with Company Match
- Paid Time Off (PTO)
- Employee Referral Program
- Volunteer Time Off
- Bonus program
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