Client Program Manager
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Job Description
Client Program Manager guiding utility programs, analytics, and executive relationships for Picarro’s methane-management technology. Driving measurable operational, emissions, and safety outcomes.
Responsibilities:
- Lead client programs from initial planning through long-term success, including pilots, production rollouts, integrations, and executive reviews
- Align Picarro’s technology and analytics with utility strategy, regulatory requirements, and operational priorities
- Serve as the primary strategic interface for assigned accounts, engaging with director- and executive-level stakeholders to review progress, set goals, and define outcomes
- Analyze operational and field data to quantify results, identify risks or opportunities, and shape recommendations for customers and internal stakeholders
- Collaborate with internal teams to communicate client needs, influence product direction, and drive continuous improvement
- Support business development and proposal efforts by defining customer goals, success metrics, and implementation plans
- Provide subject matter expertise on advanced leak detection, methane emissions, and evolving regulatory frameworks
Requirements:
- 5+ years of experience in utility operations, methane-related R&D, or client-facing technical programs
- Strong understanding of pipeline safety, emissions management, and regulatory frameworks
- Proven ability to engage senior stakeholders and translate technical details into business impact
- Experience in customer success, implementation, or consulting roles supporting enterprise programs
- Proficiency in data analysis and GIS tools (Excel, PowerBI, Tableau, ArcGIS, or QGIS)
- Bachelor’s degree in engineering, science, or a related field
- Willingness to travel periodically for customer meetings and program coordination (typically less than 25 percent)
Benefits:
- Medical, Dental, and Vision insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA) plans
- Life, Short-Term Disability, and Long-Term Disability Insurance
- Paid Time Off and Paid Holidays
- Employee Referral Program
- 401K
- Social events (summer picnic, holiday party, team lunches, etc.)
- On-site Health & Wellness programs (fitness challenges, outdoor bootcamp, flu-shots, etc.)
- Bonus eligibility
- Equity
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