Client Relationship Manager – Education
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Client Relationship Manager managing partnerships in Australia and New Zealand for Flywire's education sector. Driving revenue through client relationships and enhancing the payment experience.
Responsibilities:
- Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals.
- Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services.
- Present products and services to clients in an informative, educational, and consultative manner.
- Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt.
- Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue.
- Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion.
- Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.
- Collaborate within your team, across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems.
- Perform accurate updates to CRM for timely availability of information.
- Monitor/report/review utilisation, payers, and revenue.
- Give appropriate attention to escalations.
- Conduct regular reviews with customer success team to ensure product and service satisfaction.
- Provide continuous training and resource material management to all relevant client departments.
Requirements:
- 5+ years of experience in account management or client success.
- Ideally strong experience in International Higher Education, Education Management or and Payments.
- Ability to engage remote stakeholders & work well with a remote team.
- Willingness to travel (20-25%).
- First class written and verbal communication skills.
- Exceptional presentation skills, including the ability to address and support all levels, including senior executives.
- Strong attention to detail, time management and organisational skills.
- Excellent interpersonal, analytical and planning skills in a multicultural environment.
- Problem Solving and project management skills.
- The ability to work alone as well as part of a team in a fast-moving environment.
- Takes initiative, willing to engage internally and externally.
- Bachelor Degree in Business, Communications, or Marketing, Management or equivalent.
Benefits:
- Competitive compensation
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Similar Jobs
Founding Account Manager
Founding Account Manager in a fast-growing fintech startup managing client relationships and driving revenue. Building Account Management from the ground up while leading cross-functional collaborations and global travel.
Account Manager
Account Manager at Ocrolus managing client relationships and ensuring satisfaction in a remote role. Focused on account growth and coordination across teams in a fintech environment.
Territory Manager
Territory Manager at Stonhard promoting and installing Epoplex products in specified regions. Responsible for B2B sales, client relationships and product expertise.
Senior Connectivity Partner Manager
Senior Connectivity Partner Manager optimizing strategic hotel supply and managing API connections for a leading travel platform. High impact role focusing on commercial strategies and technical details.
National Account Manager, Gastroenterology
National Account Manager for gastroenterology at AbbVie, driving account management and contracting for infusion providers. Requires extensive pharmaceutical experience with a focus on IBD.
Key Account Manager – Neurology
Key Account Manager focusing on Neurology to enhance patient outcomes through effective account management and customer engagement across Lithuania. Responsible for achieving KPIs and developing strategic customer relationships.
Partner Manager – System Integrators
Partner Manager at John Snow Labs developing and managing partner ecosystem for B2B software products. Requires strong experience in sales and partner management in healthcare or life sciences.
Partnerships Director
Director of Partnerships responsible for building relationships that unlock new revenue at Slang AI. Focused on integrating with restaurant technology and driving the company's market presence.
Senior Manager – Partnership Enablement
Sr. Manager of Partnership Enablement at Riverside Insights, building and leading a sales enablement team. Partnering with sales leadership to enhance sales processes and effectiveness.
Key Account Manager
Key Account Manager growing revenue through engagement with key accounts in the medical device field for Heraeus Medical. Responsible for primary relationships and strategic plans with key accounts in the North East.
VP, Relationship Manager – Mortgage Warehouse Lending
Relationship Manager responsible for developing Warehouse Facilities, MSR Term Loans, and Deposits for Customers Bank. Overseeing business relationships in the Southeast Region of the U.S.
VP, Relationship Manager – Mortgage Warehouse Lending
VP, Relationship Manager developing new business in Warehouse Lending for Customers Bank. Overseeing business relationships and managing client portfolios in the Southeast region.
Account Manager
Account Manager at Chem-Impex responsible for building relationships in the life sciences field. Manage customer portfolios and drive strategies for account retention and growth.
Territory Manager – Neurovascular
Territory Manager expanding sales of Johnson & Johnson MedTech products in California. Responsible for maintaining and growing client relationships within assigned territory.
Territory Manager
Territory Manager responsible for managing Srixon Golf accounts across assigned areas. Represents company culture and values while achieving sales and maintaining customer relationships.
Customer Success Account Manager, Dutch-English
Dutch-English Customer Success Account Manager at TTEC, working remotely in Greece. Focus on customer success, sales opportunities, and fostering long-term relationships.
Account Manager
Account Manager focused on building and maintaining relationships with Independent Financial Advisers and Paraplanners. Role involves proactive engagement and collaboration within a supportive team environment.
Account Manager – Expansions
Account Manager driving revenue growth within existing enterprise accounts at STARLIMS. Collaborating across teams to close expansion opportunities and develop business cases for stakeholders.