Client Services Operations Support Representative I
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Job Description
Remote clerical support representative processing healthcare payment transactions for Machinify, an AI-powered healthcare intelligence company. Handling correspondence, data entry, payment posting, and provider outreach.
Responsibilities:
- Provide clerical support, including copying, filing, document and mail processing, basic data entry, phone calls, and operating general office equipment
- Process incoming correspondence, including posting payments by check, EFT, and debit/credit card
- Contact insurance carriers and healthcare providers by phone to gather payment information
- Enter data into various applications and systems for applicable workflows
- Perform assigned tasks accurately and efficiently while following company, department, client, regulatory, contractual, and other standards
- Meet or exceed quality, productivity, and assigned goals/objectives
- Obtain and maintain client clearances for system and record access as required
- Complete assigned training and apply the learned knowledge appropriately
- Complete other assigned tasks to meet business needs
Requirements:
- Some experience working in a customer service or clerical job is required
- One (1) year or more of related office clerical support experience is preferred
- High school diploma or equivalent is required; proof will be sought prior to hire
- Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance
- Basic use of general office equipment and ability to adapt to new office equipment and tools
- Basic problem-solving skills and good written and oral communication skills
- Ability to quickly learn internal and client applications
- Fast and accurate typing and 10-key skills
- Basic math skills to calculate numbers and percentages
- Timely follow-up, multitasking, and workload prioritization skills
- Very detail-oriented and highly organized
- Ability to prioritize daily workloads and meet daily deadlines
- Ability to work efficiently independently and collaboratively
- Strong customer service skills
- Responsible, dependable, and reliable
- Ability to obtain and maintain required client clearances for system/record access
- Ability to complete assigned training on time with acceptable scores
Benefits:
- Work from anywhere in the US; digital-first workplace
- Top Medical/Dental/Vision offerings
- FSA/HSA
- Tuition reimbursement
- Competitive salary
- 401(k) with company match
- Additional health and wellness benefits and perks
- Flexible and trusting environment where you’ll feel empowered to do your best work
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