Client Strategy – Growth Lead
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Job Description
Client Strategy & Growth Lead shaping enterprise mental-health programmes and partnerships at Intellect. Driving client outcomes, renewals, expansion and commercial growth across Southeast Asia.
Responsibilities:
- Develop a sophisticated understanding of each client’s organisation, workforce, strategic priorities, stakeholders and commercial context
- Identify workforce mental health challenges Intellect can help clients address
- Translate client priorities into strategies, programmes, account plans and success measures
- Use data, market insight and frontline feedback to identify performance gaps and opportunities
- Advise clients on programme design, engagement, service delivery and expansion
- Own important client programmes from problem definition and planning through implementation and measurable outcomes
- Structure ambiguous challenges and translate analysis into decisions and action
- Develop practical solutions balancing client needs, clinical quality, operational feasibility, product capabilities and commercial sustainability
- Coordinate across clinical, operations, product, technology, data, marketing, finance and commercial teams
- Translate commitments into plans with owners, timelines, dependencies and success measures
- Identify delivery risks, resolve issues and escalate when needed
- Turn successful approaches into reusable frameworks and playbooks
- Build relationships with senior executives, HR and benefits leaders, operational stakeholders and programme owners
- Lead business reviews and strategic discussions resulting in decisions and forward action
- Monitor programme performance, adoption, outcomes, relationship strength and commercial health
- Develop recovery plans for underperforming programmes or at-risk relationships
- Navigate difficult conversations, competing priorities and escalations
- Ensure clients understand Intellect’s value and required actions from both organisations
- Own portfolio retention, renewal and expansion
- Develop renewal strategies covering value demonstration, stakeholder alignment, risk management and commercial positioning
- Identify expansion opportunities across services, employee populations, markets, business units and use cases
- Build expansion propositions based on client needs, evidence of value and delivery capability
- Lead or support proposals, commercial discussions and negotiations
- Maintain account forecasts, opportunity pipelines, renewal plans and decision timelines
- Remain accountable for commercial outcomes
Requirements:
- Approximately 4–8 years of experience in management consulting, professional services, strategy, transformation, enterprise client leadership or another demanding client-facing or operating environment
- Strong structured problem-solving skills
- Ability to bring clarity to complex, ambiguous or fast-moving situations
- Desire to take direct responsibility for implementation, client outcomes and commercial results
- Commercial mindset and comfort with accountability for retention, renewals, expansion and account growth
- Ability to build credibility with senior external stakeholders while working effectively with delivery teams
- Clear communication and ability to produce high-quality analysis, presentations and written work independently
- Resilience under pressure and effectiveness through escalations, setbacks, demanding stakeholders and competing priorities
- Strategic judgement combined with willingness to work through operational detail
- Ability to influence across functions without relying on hierarchy
- Natural ownership and willingness to remain accountable when important outcomes are at risk
- Motivation for sustained ownership beyond short-term projects
- Low-ego, adaptable, and able to learn a complex industry quickly
- Experience in healthcare, mental health, employee benefits, insurance, enterprise technology or multi-market service delivery is helpful but not required
Benefits:
- Global company – work in a diverse environment with people from nearly 20 countries
- Generous leave policy – time off to rest and recharge
- Christmas week off – company-wide break during Christmas, separate from annual leave
- Birthday leave – enjoy a day off on your birthday
- Quarterly mental health days – one day off every quarter to focus on your wellbeing
- Flexible work arrangements – work in a way that suits your lifestyle and goals
- Work-life balance – a culture that values personal time and long-term wellness
- Medical coverage – comprehensive insurance for peace of mind
- Performance bonus – high performance is recognised and rewarded
- Development budget – annual allowance to support your professional development
- Mental health support – premium coaching access to our mental health app and resources and dedicated budget for clinical and psychiatric care
- Socials and communities – regular non-work events/activities to connect and have fun together
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