Client Success Analyst
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Job Description
Client Services Analyst at Loopback Health connecting clients with health system solutions. Managing relationships and product usage to optimize client success in specialty pharmacy.
Responsibilities:
- Operate as the lead point of contact for all matters specific to the assigned client base
- Directs clients in the best practices and recommended usage of new software features
- Maintain a healthy client portfolio by engaging with clients, driving client return on investment, and continually nurturing the relationship of Loopback with its client base
- Clearly communicate the progress of monthly/ quarterly initiatives to both clients and management
- Monitor and evaluate the user interface, workflow, and provide suggestions for future product enhancements based on client feedback
- Troubleshoot any client problems, identify the root cause of the problem, and use tools and resources appropriately to resolve or escalate the problem
- Validate report changes to ensure minimal client disruption when releasing new reports
- Write and maintain client-specific logic to tag populations of interest, improving client navigation of platform
- Prioritize and escalate support incidents and requests based on business impact and documented guidelines
- Identify and cultivate opportunities and collaborate with the sales team to ensure continual growth and success.
Requirements:
- Skills in Microsoft Excel, PowerPoint, and Word
- Experience working in a health system specialty pharmacy
- Experience with Microsoft PowerBI
- Experience managing the implementation, optimization, utilization, and maintenance of large data sets
- Experience with SQL and ability to write advanced formulas in data management languages
- Bachelor’s degree in Computer Science, Information Systems, Business, or related field
- Strong independent worker/self-starter with ability to work individually, while simultaneously contributing in a team environment
- Passionate and decisive customer service-oriented person
- Ability to work with aggressive schedules and deadlines
- Experience managing clients or customers.
Benefits:
- This employer will not sponsor applicants for employment visa status (e.g., H1-B) for this position.
- All applicants must be currently authorized to work in the United States on a full-time basis.
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