Client Success Associate
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Job Description
Client Success Associate managing parent relationships and advising students for Prepory, a college admissions counseling company. Supporting enrollments, coaches, essays, deadlines, and balanced college lists.
Responsibilities:
- Own the relationship between Prepory and students' parents and guardians from orientation through final admissions decisions
- Conduct new student orientations and parent check-in meetings
- Communicate proactively with parents and guardians and resolve concerns early
- Serve as escalation point for family expectations, needs, and dynamics
- Handle difficult conversations with disappointed or anxious families
- Support college admissions coaches with client concerns and family dynamics
- Mentor coaches on client communication, individualized student needs, and complex situations
- Collaborate with coaches and program leadership to adjust programming as student needs change
- Introduce appropriate add-on programming and own family re-enrollments
- Champion referral and review strategies
- Conduct one-on-one advising sessions for a cohort of up to 15 students
- Advise students on personal statements, supplemental essays, and résumés
- Track deadlines and assign tasks to keep students on pace
- Help students research and build balanced college lists
- Report to the Client Success Director and work alongside Program Directors, Program Managers, Enrollment, and coaching teams
Requirements:
- Graduated from a selective or highly-selective college or university (top-50 national university or top-20 liberal arts college preferred)
- Three or more years of experience in college admissions, admissions consulting, or a closely related field
- Experience inside an admissions office is a strong plus
- Detailed, current knowledge of the U.S. college admissions process and willingness to stay current as it changes
- Experience in customer success, client engagement, account management, or consultative sales
- Experience mentoring, coaching, or developing other people, formally or informally
- Availability to work at least one evening per week and 12 Saturdays or Sundays per year
- Impeccable listening, speaking, writing, and grammar skills
- Excellent organizational skills and attention to detail
- Ability to manage competing priorities in a fast-moving environment, including peak season
- Ability to work independently in a high-velocity, unstructured environment
- Extremely detail- and goal-oriented
Benefits:
- Unlimited paid time off
- 11 paid holidays
- $285.22 per month towards company PPO health insurance plan
- 100% company-paid dental insurance
- 100% company-paid vision insurance
- 100% company-paid life insurance
- Performance-based holiday bonuses each year
- 4% commission on new enrollments, re-enrollments, and add-on programming
- Two employee annual retreats with opportunities to travel to various locations and participate in team building activities
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