Client Success Consultant – Community Foundations
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Job Description
Client Success Consultant providing strategic advisory and managing client relationships at Foundant. Focusing on client engagement, education, and growth in a remote-first environment.
Responsibilities:
- Establish yourself as a trusted, strategic advisor to clients
- Manage and nurture a portfolio of clients, guiding them through the full customer journey
- Proactively monitor and improve client health, leveraging tools like Gainsight
- Design, deliver, and support scalable client engagement and education
- Serve as the voice of the customer internally, collaborating with Product, Support, Sales, Marketing, and Leadership
- Support client growth and continuity, building relationships with new administrators
- Drive cross-functional collaboration, coordinating with internal teams
Requirements:
- At least 2 years' experience in philanthropy, preferably in Community Foundations
- Minimum of two years of direct experience in client delivery in an IT services company and/or related industry
- Strong technical aptitude and ability to learn software programs and analyze data
- Must be legally eligible to work in the United States
- Ability to travel occasionally (approximately 20%)
- Ability to identify and adjust training to different learning styles of clients
Benefits:
- Competitive salary and benefits
- Tuition reimbursement
- Lifestyle reimbursements
- Mindfulness and fitness initiatives
- Flexible PTO policy
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