Client Success Consultant – Grants and Scholarships
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Job Description
Client Success Consultant at Foundant managing grants and scholarships for nonprofit clients. Driving client engagement and ensuring the effective use of Foundant's software solutions.
Responsibilities:
- Establish yourself as a trusted, strategic advisor to clients
- Manage and nurture a portfolio of clients, guiding them through the full customer journey
- Proactively monitor and improve client health using tools like Gainsight
- Design, deliver, and support scalable client engagement and education
- Serve as the voice of the customer internally, collaborating with various departments
- Support client growth and continuity, building relationships with new administrators
- Drive cross-functional collaboration coordinating with internal teams
- Maintain deep expertise in Foundant products and best practices
Requirements:
- At least 2 years' experience in philanthropy
- Minimum of two years of direct experience in client delivery in an IT services company and/or related industry
- Two or more years of experience in either Grant lifecycle management or Scholarship lifecycle management for nonprofit organizations and/or community foundations
- Experience in educating and guiding clients through the above business areas
- Ability to identify and adjust training to different learning styles of clients
- Strong technical aptitude and ability to learn software programs and analyze data
- Ability to travel occasionally (approximately 20%)
- Must be legally eligible to work in the United States
Benefits:
- Competitive salary
- Tuition and lifestyle reimbursements
- Bespoke mindfulness and fitness initiatives
- Flexible PTO policy
- Professional and personal development opportunities
- Employee recognition program
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