Client Success Lead
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Job Description
Client Success Lead managing dental billing, claims, denials, and AR for Wisdom’s remote U.S. dental-practice clients. Partnering with technology teams to improve revenue-cycle operations.
Responsibilities:
- Prepare and submit accurate dental claims daily, including attachments, narratives, and supporting documentation
- Post insurance payments and adjustments
- Reconcile ERAs and EOBs against practice management systems and investigate discrepancies
- Manage insurance aging by payer, age, and dollar value while protecting timely filing windows
- Identify and resolve root causes of recurring denials
- Own denials and appeals end to end, including reason-code analysis, written appeals, and escalations
- Serve as the primary point of contact for client offices and payers
- Run weekly client huddles and clearly communicate client status
- Set performance metrics, report results regularly, and flag negative trends proactively
- Partner with product and technology teams to improve RCM tools
- Explain dental revenue cycle issues and recommendations to practice owners
- Provide client-facing support and professional follow-up correspondence
- Participate in quality assurance and respond to internal coaching
- Use AI and other technology tools while verifying outputs against authoritative sources
Requirements:
- At least 5 years of dental revenue cycle management experience covering claim submission, payment posting, and insurance AR management
- Track record of carrying dental RCM work remotely without daily oversight
- Deep knowledge of dental insurance plans, CDT coding, and payer behavior
- Proficiency in at least 2 dental practice management platforms, such as Dentrix, Eaglesoft, Open Dental, Denticon, or Curve
- Availability for a full 8-hour day, Monday through Friday, during standard business hours
- Exclusive dedication to Wisdom; no second billing book, outside clients, or commitments to another employer
- Working for a direct competitor or similar RCM company is not permitted
- Private, quiet, professional workspace with reliable internet and confidential handling of patient information
- Ability to conduct client calls on camera
- Exceptional communication and follow-through
- Genuine care for patient confidentiality and data security
- Knowledge across the full dental revenue cycle, including front-end processes, coding, claims, adjudication, posting, denials, appeals, AR, patient billing, contracts, credentialing, reporting, HIPAA, and data security
- Ability to use at least 2 dental practice management platforms
- RCM assessment with a high score achieved
- AADOM membership, FAADOM designation, or other revenue cycle credentials would set a candidate apart
- Multi-office, group practice, or DSO experience would set a candidate apart
- Specialty billing experience in orthodontics, oral surgery, periodontics, or Medicaid would set a candidate apart
- Credentialing, fee schedule, or PPO contract experience would set a candidate apart
- Ability to work autonomously, manage metrics, resolve issues, communicate proactively, run client meetings, and use technology effectively
Benefits:
- Healthcare coverage, including dental
- Retirement plan
- Paid time off and paid holidays
- Company-provided computer and equipment
- Performance bonus opportunity
- Fixed salary; non-commission compensation
- Full-time W2 employment
- Remote work arrangement
- Supportive remote culture
- Technology and AI tools for RCM work
- Room to grow and leadership opportunities
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