Client Success Manager
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Job Description
Client Success Manager helping Canadian organizations improve security posture through strategic penetration-testing partnerships. Managing renewals, account growth, client advocacy, and long-term cybersecurity planning.
Responsibilities:
- Lead strategic review calls focused on outcomes, growth opportunities, and next steps
- Coordinate discovery and delivery for returning clients to ensure a seamless experience
- Monitor account health and forecast opportunities
- Engage clients ahead of typical buying cycles to stay aligned with evolving security objectives
- Re-engage dormant accounts and drive strategic growth by checking in on security health and introducing strategies to elevate defenses
- Collaborate with Inbound/Outbound peers to reactivate dormant accounts
- Act as the voice of the client internally
- Collaborate with Client Success, Sales, Marketing, and Operations to align client needs with business objectives
- Share client feedback and drive advocacy through reviews, referrals, and testimonials
- Identify strategic partners and strengthen trust within existing relationships
- Help clients visualize the next stage of security maturity over 12-18 months
- Translate complex client needs into clear, actionable business strategies
- Support retention, deepen relationships, and foster post-engagement growth
Requirements:
- 2-5 years of experience in Client Success, relationship management, or consultative sales
- Experience in cybersecurity, IT services, B2B SaaS, or consulting is an asset
- Proven ability to manage multiple client relationships at once and triage opportunities
- Strong written and verbal communication skills across emails, meetings, and documentation
- Comfortable diving into and obsessing over data
- Familiarity with a CRM platform such as Salesforce or HubSpot
- Proven track record of delivering or exceeding measurable client outcomes
- Deep understanding that client success means aligning with client goals and reinforcing the value of the work
- Deep curiosity, strong business acumen, and a consultative approach to relationship management
- Comfortable using CRMs, dashboards, and data-rich reporting tools
Benefits:
- Competitive compensation and pay-for-performance
- Fully remote in Canada
- Ongoing professional growth and development
- Paid training and certifications
- Participation in corporate, employer-paid benefit plans for you and your family
- Wealthsimple GRSP, with corporate matching
- Plenty of vacation and personal/sick days
- Paid time off for your birthday
- Paid time off for professional development activities
- Paid time off for volunteering
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