Client Success Manager, Pharma
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Job Description
Client Success Manager managing pharmaceutical client accounts for Doximity’s clinical AI platform. Owning campaigns, regulatory coordination, timelines, content launches, and performance reporting.
Responsibilities:
- Cultivate, manage, and maintain relationships with new and existing clients on assigned accounts
- Own successful fulfillment of client contracts within original contract terms from program kickoff through campaign completion
- Manage timelines for assigned client contracts and keep Client Service Director and Sales partners informed of progress
- Collaborate with internal and external teams to develop, iterate, and launch client content
- Monitor, measure, and summarize campaign metrics
- Accurately forecast project deliverables and achieve revenue recognition goals
Requirements:
- 5+ years of relevant work experience in account management within the pharmaceutical or healthcare consulting market
- Understanding of the pharmaceutical regulatory review process
- Client-facing experience required
- Excellent written and verbal communication
- Success working independently and being personally accountable for assigned client accounts
- Highly organized, able to coordinate large amounts of information across multiple projects
- Enthusiasm to help physicians and improve the US healthcare system
Benefits:
- Equity (where applicable)
- Quarterly bonus or incentive compensation (where applicable)
- Medical, dental, and vision insurance
- 401(k) with company match
- Flexible paid time off and company holidays
- Paid parental leave
- Professional development and learning opportunities
- Wellness and mental health resources
- Remote work support and home office stipend (where applicable)
- Flexible ways of working
- Mentorship and professional development
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