Client Success Manager
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Job Description
Client Success Manager guiding dentists’ websites and digital marketing campaigns at Firegang Dental Marketing. Managing client relationships, onboarding, analytics reporting, and campaign improvement.
Responsibilities:
- Manage a portfolio of clients with varying levels of service depending on package level
- Serve as the primary point of contact for site issues, campaign changes, and reporting
- Develop close client relationships
- Act as a liaison between clients and the company
- Relay clients’ goals to internal teams and campaign performance to clients
- Manage onboarding for new clients, set expectations, and establish clients for long-term success
- Analyze performance reports from Google Analytics, Adwords, Facebook, Bing, and other platforms
- Interpret performance data for clients
- Monitor results and present feedback to clients
- Train clients on optimizing online reputation and phone call conversion rates
- Provide educational materials to help dental practices succeed
- Answer client emails, phone calls, and other communications in a timely manner
Requirements:
- At least 4 year of relevant Account Management experience required
- Dental Experience required
- Digital Marketing required
- Excellent written and verbal communication skills
- Data driven and enjoy helping clients succeed
- Team oriented and a problem solver
- Enjoy professional conversations with clients and co-workers
- Experience with Google AdWords, Google Analytics, and/or any other online marketing solutions (bonus points)
Benefits:
- PPO Health Benefits (medical/dental)
- 401K Option with matching
- Generous PTO and Holiday Schedule
- 100% Telecommute
- Life, AD&D, Short, and Long Term Disability Insurances
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