Client Success Manager
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Job Description
Client Success Relationship Manager growing health-plan accounts for Vheda Health, a virtual health engagement company. Managing implementations, client relationships, presentations, and expansion opportunities across the United States.
Responsibilities:
- Establish and maintain strong relationships with clients through regular outreach and communication
- Serve as the main point of contact for clients, anticipate and understand their needs, and address concerns promptly
- Deliver presentations to clients at various levels demonstrating product and service value
- Track and manage contractual commitments and ensure timely service delivery
- Partner with clinical services, operations, and analytics teams to meet client expectations
- Facilitate communication between clients and internal teams, conveying feedback and requirements accurately
- Identify upselling and cross-selling opportunities based on client needs and market trends
- Engage directly with community members to understand their needs, concerns, and preferences
- Use community feedback to inform organizational strategic decisions and initiatives
- Maintain a strong community presence and support community well-being
- Travel up to 25% to client sites for in-person meetings
Requirements:
- BA/BS degree or equivalent
- 5 years or more in a client-facing role, such as account management or client management
- Working knowledge of healthcare, specifically health insurance plans including Medicaid, Medicare, and SNP
- Experience working at or with health plans preferred
- Ability to build trust and rapport with stakeholders
- Ability to align team members and partners toward common goals
- Experience initiating and driving projects to completion
- Experience implementing process improvements
- Excellent verbal and written communication skills
- Demonstrated ability to drive account growth and achieve client satisfaction, delivery excellence, and value
- Impeccable attention to detail
- Willingness to travel up to 25% to client sites
Benefits:
- Opportunities for growth and professional development
- Collaborative and supportive environment
- Mission-driven work dedicated to improving healthcare access
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