Client Success Operations Coordinator
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Job Description
Client Success Operations Coordinator managing Intellect’s mental-health roadshows across Asia. Coordinating staffing, merchandise logistics, vendors, onboarding, and Client Success processes.
Responsibilities:
- Coordinate staffing for every roadshow by sourcing, booking, and briefing freelance promoters through local staffing and marketing agencies
- Forecast, order, and manage Intellect merchandise and giveaway inventory
- Manage merchandise logistics, including packing, overseas shipping, customs, and lead times
- Build and maintain the roadshow calendar and single source of truth
- Train and quality-check promoters against a standard briefing pack
- Build and manage agencies and promoters by market; negotiate rates and manage vendor relationships and contracts
- Track roadshow costs and support billing and margin reporting
- Support new-client onboarding by coordinating steps, maintaining trackers, and preparing client-facing collateral
- Maintain visibility pipelines and dashboards across Client Success and internal partner teams
- Keep CS trackers, SOPs, and documentation current; maintain clean and reliable data
- Provide reporting, scheduling, and ad hoc operational support projects
Requirements:
- Fresh graduates are welcome to apply
- 1–2 years of experience in an operations-heavy role is a plus, particularly in coordination, project or program operations, events or field operations, logistics or supply chain, procurement, or vendor management
- Startup mindset: thrive in ambiguity, move quickly, and are comfortable building process where none exists yet
- Exceptional organisation and attention to detail
- High ownership and accountability
- Strong coordination and vendor management skills across markets and time zones
- Comfortable with back-end, behind-the-scenes execution
- Fluent with everyday ops tools: Excel / Google Sheets, Slack, and project or task trackers
- Strong written communication
- Based in the Philippines and able to work Singapore business hours (same time zone)
- Nice to have: experience coordinating events, roadshows, activations, or field marketing
- Nice to have: experience with logistics, merchandise, procurement, or managing external agencies
- Nice to have: exposure to Client Success, customer operations, or a B2B SaaS or services environment
Benefits:
- Global company – work in a diverse environment with people from nearly 20 countries
- Generous leave policy – time off to rest and recharge
- Christmas week off – company-wide break during Christmas, separate from annual leave
- Birthday leave – enjoy a day off on your birthday
- Quarterly mental health days – one day off every quarter to focus on your wellbeing
- Flexible work arrangements – work in a way that suits your lifestyle and goals
- Work-life balance – a culture that values personal time and long-term wellness
- Medical coverage – comprehensive insurance for peace of mind
- Performance bonus – high performance is recognised and rewarded
- Development budget – annual allowance to support your professional development
- Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
- Socials and communities – regular non-work events/activities to connect and have fun together
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