Clinical Account Associate
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Job Description
Clinical Account Associate driving Tempus’ AI-powered precision oncology diagnostics adoption in Dallas. Building physician, pathology, and client relationships while supporting territory sales and clinical ordering.
Responsibilities:
- Work with the Clinical Account Executive on plans for gaining and retaining new and existing clients
- Collaborate with sales positions to attain company goals and objectives
- Identify opportunities with existing customers for Tempus algorithmic tests and add-ons
- Collaborate on upsell opportunities for various products
- Drive customer adoption of online ordering through Tempus Hub and EMR integrations
- Identify and develop partnering opportunities between prospective oncology clients and Tempus
- Promote compliance with web-based molecular information tools
- Analyze competitive landscape and assigned-account environment; provide customer feedback to leadership
- Monitor sales performance against objectives
- Develop and implement a comprehensive territory business plan covering budgets, travel, territory management, and goals
- Represent Tempus company culture to internal and external constituents
- Build and maintain relationships with physicians, office staff, and pathology departments
- Maintain regular touchpoints with targeted accounts
- Coordinate Medical Affairs report reviews with physicians
- Replenish order kits and literature at accounts
- Identify and attend approved local conferences
- Obtain necessary clinical data and progress notes for Tempus-tested patients
Requirements:
- Candidate must reside in the Dallas territory
- Ability to quickly learn relevant genomic and oncology information
- Ability to work independently, communicate proactively, manage multiple projects, prioritize daily tasks, and manage critical deadlines
- Strong market, customer, and product knowledge to support sales objectives
- Excellent customer service skills and ability to connect with healthcare professionals
- Positive attitude and understanding of organizational growth and change
- Strong administrative skills and sophistication to manage business in complex environments
- Demonstrate integrity, respect, and trust
- Willingness to travel throughout the territory as needed
- B.S. in biology, life science, business, or marketing
- Bonus: Sales support experience in healthcare, preferably oncology or pathology, with proven past performance meeting or exceeding expectations, or general clinical experience
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