Clinical Application Support Specialist II
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Job Description
Clinical Application Support Specialist responsible for software support and customer training in healthcare settings. Supporting MIM software users with specialized industry knowledge and ensuring customer satisfaction.
Responsibilities:
- Learn specialized industry-specific software and apply this knowledge to support MIM customers
- Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
- Facilitate training sessions for team members, along with cross-functional teams
- Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization
- Ensure customer satisfaction for every step of the customer’s support journey
- Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
- Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
- Contribute to departmental operational improvement initiatives
Requirements:
- A background in radiation therapy, dosimetry, or in a support capacity for radiation oncology preferred
- 3 + years of clinical or medical experience
- BS RT (T) or CMD Certification preferred but not required
- Strong written and verbal communication, organizational, and time management skills
- Ability to actively listen and anticipate customer needs with an empathetic mindset
- Strong analytical and critical thinking skills to provide unique solutions to complex customer issues
- Ability to work with a flexible schedule
Benefits:
- medical insurance
- dental insurance
- vision insurance
- paid time off
- 401(k) plan with employee and company contribution opportunities
- life insurance
- disability insurance
- tuition reimbursement
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