Clinical Application Support Specialist II
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Clinical Application Support Specialist responsible for software support and customer training in healthcare settings. Supporting MIM software users with specialized industry knowledge and ensuring customer satisfaction.
Responsibilities:
- Learn specialized industry-specific software and apply this knowledge to support MIM customers
- Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
- Facilitate training sessions for team members, along with cross-functional teams
- Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization
- Ensure customer satisfaction for every step of the customer’s support journey
- Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
- Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
- Contribute to departmental operational improvement initiatives
Requirements:
- A background in radiation therapy, dosimetry, or in a support capacity for radiation oncology preferred
- 3 + years of clinical or medical experience
- BS RT (T) or CMD Certification preferred but not required
- Strong written and verbal communication, organizational, and time management skills
- Ability to actively listen and anticipate customer needs with an empathetic mindset
- Strong analytical and critical thinking skills to provide unique solutions to complex customer issues
- Ability to work with a flexible schedule
Benefits:
- medical insurance
- dental insurance
- vision insurance
- paid time off
- 401(k) plan with employee and company contribution opportunities
- life insurance
- disability insurance
- tuition reimbursement
Report this job
Job expired or something wrong with this job?
Similar Jobs
Customer Support Specialist
Customer Support Specialist assisting US customers with maximizing their use of the platform. Responding to inquiries and resolving issues while providing an excellent customer experience.
Junior Customer Success Analyst – Onboarding
Junior Customer Success Analyst focusing on onboarding and client project management at an HRTech startup. Seeking meticulous individuals who understand tools and project complexities.
Product Support Specialist I
Product Support Specialist providing technical support for Houzz professionals through inbound calls and software training. Engaging professionals for software adoption and retention in the remote US.
Customer Service Representative
Customer Service Representative in a high call volume environment with remote work opportunities. Seeking self-motivated individuals passionate about helping others and learning new solutions.
Bilingual Customer Service Representative
Bilingual representative managing inbound and outbound calls for a busy call center. Working remotely with a diverse team while providing solutions in a fast-paced environment.
Customer Care Specialist, Czech/Slovak Speaker
Customer Care Specialist facilitating logistics support for a global network using Czech or Slovak and English skills. Collaborating with teams to resolve complex issues and enhance customer experience.
Customer Care Representative
Customer Care Representative supporting nonprofits with inquiries about GoFundMe Pro products and services. Collaborating with teams and solving customer issues swiftly.
Customer Service Representative
Customer Service Representative at Ocean Bank handling customer inquiries across various platforms. Responsible for account maintenance and assisting banking operations in a remote capacity.
Customer Support Representative – Tier 1
Customer Support Representative providing clear, friendly support via email and live chat for Hubstaff clients in EMEA region. Ideal for problem-solvers keen on advancing to Tier 2 responsibilities.
Junior L1 Support Analyst – Customer Experience
Customer Support Analyst providing multichannel support for Exact Sales' clients via chat, email, and phone. Responsibilities include resolving technical issues and ensuring customer satisfaction.
French Speaking Customer Service Representative
French Speaking Customer Service Representative providing support to French-speaking customers via various channels. Role involves inquiries handling, issue resolution, and maintaining customer satisfaction.
Audio Visual Collaboration Support Specialist
Provide remote support for audio visual collaboration endpoints including Microsoft Teams and Cisco devices at Kyndryl. Engage in troubleshooting, monitoring, and improving AV device performance.
Bilingual Customer Service Representative
Bilingual Customer Service Representative managing mortgage inquiries in a fast-paced environment. Collaborating with diverse teams to ensure high-quality customer experience and confidentiality.
Digital Advertising Support Specialist
Digital Advertising Support Specialist assisting DMO publishers with paid content requests. Gathering assets, providing quality control, and managing contract performance data.
Customer Service Representative – Dispatcher
Customer Service Representative managing customer inquiries and scheduling for a Residential Cleaning Franchise. Ensuring communication and retention of clients while supporting operations in a remote setting.
Customer Service Representative / Dispatcher
Customer Service Representative supporting customer communication and scheduling for a Residential Cleaning Franchise. Managing inquiries and optimizing appointment scheduling.
Sales and Customer Service Representative
Remote Sales & Customer Service Representative supporting U.S. franchise operations. Converting leads, managing customer inquiries, and maintaining strong client relationships in a fast-paced environment.
Sales, Customer Service Representative
Remote Sales & Customer Service Representative converting leads and managing client relationships while supporting U.S. franchise operations.
Sales and Customer Service Representative
Remote Sales & Customer Service Representative supporting U.S. franchise operations. Handling inbound inquiries, converting leads, and managing customer relationships.
Customer Service Representative – Dispatcher, Home Services
Customer Service Representative managing customer inquiries and dispatching for a home services company. Ensuring communication and efficient service delivery for customer satisfaction.