Clinical Customer Success Manager/MTRA
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager at AIRS Medical driving value through customer engagement with MRI solutions. Collaborating globally to enhance clinical workflow and customer satisfaction.
Responsibilities:
- Drive business value for customers through the use of SwiftMR
- Engage with customers to provide best practices to maximize the value of our solution
- Install and configure the MRI enhancement solution at new customer sites
- Provide comprehensive training to customers on product usage
- Address and resolve inquiries related to product performance, image quality, and usage
- Educate channel partners on product installation and best practices
- Work closely with Head of Customer Success and Business Development Managers
- Align with the Product Operations team based in Seoul HQ
Requirements:
- A BA/BS degree, radiographer qualification, or equivalent professional experience
- 2+ years as an MRI Application Specialist or Engineer, with expertise in MRI protocol optimization, preferably in a clinical setting.
- Proven ability to troubleshoot and resolve complex technical issues, particularly related to MRI image quality.
- Interest in IT, with a willingness to learn about network and software troubleshooting.
- Demonstrated responsibility and proactiveness in addressing urgent customer inquiries and collaborating with team members to resolve issues.
- Strong verbal and written communication skills in English; proficiency in German is a significant advantage.
- Passion for staying updated on new technologies and leveraging this knowledge to deliver exceptional customer value.
- An open-minded and creative individual, well-suited to an innovative scale-up environment with the flexibility to adapt to evolving needs.
- Availability to travel primarily within the DACH region, with occasional trips to other EMEA locations and South Korea.
Benefits:
- Work type: Full time under EOR
- Work from home, with occasional business travel
- Collaborate with team members around the country and the world
- Paid Time Off (30 days)
- Onboarding gifts and home office supplies
- Training & Development
Similar Jobs
Mid-Market Customer Success Manager
Mid-Market Customer Success Manager managing ~60 customer accounts on AI legal operations platform. Facilitate post-sale lifecycle, retention, and expansion across various teams.
Customer Success Associate Partner
Customer Success Manager responsible for managing client relationships and ensuring value delivery for FICO's solutions in Canada's major financial institutions.
Customer Success Manager
Customer Success Manager responsible for building and scaling Customer Success at Velixo. Focused on guiding customers through onboarding, adoption, and renewal processes with a collaborative mindset.
Customer Success Manager – MCP
Customer Success Manager managing existing client relationships at Mortgage Cadence. Focus on client growth, optimization, and platform utilization for mortgage lenders.
CRM Analyst
CRM Analyst responsible for optimizing Slate CRM to support admissions at Vanderbilt University. Focusing on designing and building reports, campaigns, and event structures in CRM.
Senior Client Success Manager
Senior Client Success Manager serving as primary contact for attorney and law firm clients. Ensuring exceptional client experiences and measurable campaign success through collaboration with marketing teams.
Customer Success Manager – Growth, Agriculture
Customer Success & Growth Manager driving agricultural technology adoption for a client in Türkiye. Building relationships with farmers and guiding them through the adoption process.
Scaled Customer Success Manager, Startups
Scaled Customer Success Manager at OpenRouter responsible for startup ecosystem and customer success operations. Engaging with founders and driving activation, retention, and growth across the platform.
Customer Success Manager – Gestionnaire du succès client
Entry-level Customer Success Manager at Upland Software helping clients maximize success with SaaS solutions. Building relationships and managing customer satisfaction, renewals, and growth.
Principal Customer Success Manager
Customer Success Manager managing customer relationships within NiCE CX team for long-term engagement. Ensuring adoption and value realization throughout the customer lifecycle via strategic partnerships.
Senior Partner Success Strategist
Senior Partner Success Strategist at Action Squared providing remote support and training for partners. Ensures effective tool usage and contributes to positive partner experiences.
Customer Success Manager
Customer Success Manager for Axya's procurement platform serving manufacturing industry. Overseeing end-to-end project management and customer operations across Canada and the USA.
Customer Success Manager
Customer Success Manager at Benifex, driving customer value and engagement through relationship building and platform adoption. Managing a portfolio of domestic and global customers.
Customer Success Partner
Customer Success Partner providing remote support to clients at Sally Beauty. Ensures customer retention and satisfaction through proactive communication and order support.
Strategy & Operations Analyst, Customer Success
Strategy & Operations Analyst at EverCommerce focusing on data-driven outcomes across customer lifecycle. Responsible for operational management in Customer Success and cross-functional coordination.
Senior Manager, Customer Success
Senior Manager leading a Customer Success team to operationalize privacy at scale. Driving team performance and customer satisfaction at DataGrail.
Customer Success Manager
Customer Success Manager responsible for ensuring value realization for Mid-Market customers at Boulevard. Leading account health and relationship management with sophisticated self-care businesses.
Regional Director – Partner Success
Regional Director of Partner Success managing partnerships with K-12 districts in Florida and Georgia. Fostering relationships to support partner satisfaction, retention, and growth opportunities.
Analista de Sucesso do Cliente – CSM
Customer Success Analyst at VExpenses focused on reducing churn and driving satisfaction for medium and large clients. Engaging with key accounts and implementing strategies for business growth.
FCRM High Risk Reviews Analyst
Financial Crime Risk Analyst providing analytical support for FCRM programs and processes at TD Bank. Collaborating with stakeholders to deliver AML, ATF, Sanctions, and ABAC programs.